Chandanee Jatooa
Account Executive
East Wall,Dublin
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Vast experience in the Airline Industry, very passionate about the aviation field.
Overview
13
13
years of professional experience
Work history
Customer Specialist
Allianz Plc
01.2022 - Current
- Motor, Pet and Home insurance
- Dealing with complaint, renewals, new businesses
- New Leads, cross-selling.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Recorded and processed customer data accurately.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Established positive relationships with clients by going extra mile to build rapport.
Account Executive
British Airways Plc
Dublin
05.2018 - 09.2021
- Managing Large TMC's CWT base in Switzerland and BCD Travel in Germany
- Managing French Accounts - Working closely with Field-sales
- Sales colleague to agree a collective plan of action to drive revenue for high profile account portfolio( TMC, BCD, AMEX, EGENCIA
- Reporting summary data analysis performance via Tableau and Agency dealing tools for 16 EU markets to Supplier Manager monthly.
- KPI targets to be reached every quarter - Sending news updates and latest policies, data analysis reports to clients
- Planning and invoicing Marketing activities - Delivering webinars to large audience via Teams App
- Using social platforms such as LinkedIn to promote products and news updates
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Analyzed consumer data to predict future purchasing trends for informed decision-making.
Customer Care Specialist
Lufthansa Intouch
Dublin, Leinster
03.2012 - 04.2018
- Handled calls queries from clients across the world
- Specialized in Travel Agency support and administration
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Advised customers on availability, pricing and location of products.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Customer Care Specialist
American Airline
Dublin, Leinster
02.2011 - 10.2011
- Finding solutions to resolve online technical issues for clients such as Online check-in, promo fares
- Handled calls queries from clients across the world
- Managed
- AA-advantage for registration
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
GLOBAL PROFESSIONAL SALES
GCSEs - Literature
James Joyce Dublin
Dublin, LeinsterSkills
- Data analysis
- Webinars
- WebEx
- Microsoft
- Salesforce
- Social Media
- Amadeus Interface
- Team work and also Independent Working skills
- CRM
- Data entry
- Complaint resolution
- Sales expertise
- Achieved team and individual targets in a high pressure, high
- Multi-line phone talent
- International sales support
- Account management
- Report preparation
Additional Information
- Personal details LinkedIn linkedin.com/in/chandanee- jatooa-227276136
Languages
English
Fluent
French
Fluent
Hindi
Advanced
Timeline
Customer Specialist
Allianz Plc
01.2022 - Current
Account Executive
British Airways Plc
05.2018 - 09.2021
Customer Care Specialist
Lufthansa Intouch
03.2012 - 04.2018
Customer Care Specialist
American Airline
02.2011 - 10.2011
GLOBAL PROFESSIONAL SALES
GCSEs - Literature
James Joyce Dublin
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