Cesar Rafael Medina Rodriguez
Dublin,Ireland
Summary
Friendly and approachable professional with exceptional communication and customer service skills. Proven ability to handle transactions efficiently and manage stock effectively. Recognized for creating positive shopping experiences and providing accurate product information. Committed to contributing to the success and growth of sales assistant roles.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Car detailer
NO H2O
Dublin, Ireland
11.2024 - Current
- Applied wax to protect car exteriors, resulting in prolonged shine.
- Upheld Enhance customer satisfaction through effective communication and problem-solving skills. by providing excellent detailing services.
- Assisted customers with their queries about our cleaning procedures or products used, fostering good relationships.
- Inspected vehicles before and after detailing to ensure quality service delivery.
Guest experience host
AIRBNB HOST
Dublin, Ireland
04.2023 - 11.2024
- Managed appointments for executives, resulting in well-organised schedules.
- Performed routine maintenance checks on office equipment, minimising downtime due to malfunctions.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Responded promptly to guest inquiries over phone or email, fostering positive impressions of the venue's commitment towards customer service excellence.
Personal shopper
EL PALACIO DE HIERRO
ZAPOPAN, MEXICO
01.2019 - 12.2022
- Managed client appointments efficiently to maximise time usage.
- Sourced unique fashion items to meet individual client preferences.
- Communicated effectively with clients to understand their needs better.
- Expanded client book and analysed profiles to boost sales.
- Collaborated with retail partners to access exclusive products and promotions for clients.
- Maintained relationships with regular customers, providing exceptional customer service.
Sales assistant
SANIT LAURENT
ZAPOPAN, MEXICO
03.2016 - 12.2018
- Assisted customers with product selection for optimal satisfaction.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Conducted daily inventory checks to manage stock levels accurately.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Offered personalised shopping advice to enhance customer experiences.
- Utilised excellent communication skills to provide detailed product information.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Sales assistant
FENDI
ZAPOPAN, MEXICO
03.2011 - 02.2016
- Trained new staff members, fostering a supportive working environment.
- Built strong relationships with regular customers for repeat business.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Adapted quickly during peak retail periods ensuring efficient service at all times.
- Increased customer satisfaction with detailed knowledge of luxury products.
Education
Bachelor of Business Administration - ADMINISTRATION
Autonomous University of Sinaloa
MEXICO 02.2006 - 07.2010
Skills
- Strong coordination
- Sales goal achievement
- Retail software use
- Customer focus
- Customised sales techniques
- Drive for results
- Sales reporting
- Customer relationship management
- Upselling expertise
- Fashion and styling expertise
Languages
English
Upper intermediate
Spanish
Native
Timeline
Car detailer
NO H2O
11.2024 - Current
Guest experience host
AIRBNB HOST
04.2023 - 11.2024
Personal shopper
EL PALACIO DE HIERRO
01.2019 - 12.2022
Sales assistant
SANIT LAURENT
03.2016 - 12.2018
Sales assistant
FENDI
03.2011 - 02.2016
Bachelor of Business Administration - ADMINISTRATION
Autonomous University of Sinaloa
02.2006 - 07.2010