Cecil Lauderdale
Nolanville
Summary
Dynamic individual with hands-on experience in the insurance/financial services sector, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
SENIOR LICENSING SPECIALIST
American Income Life Insurance
08.2022 - 01.2025
- Managed the licensing and compliance processes for life insurance agents across multiple states, ensuring adherence to state Department of Insurance (DOI) regulations and maintaining active and up-to-date records of agent licenses
- Processed onboarding kits for new agents, including conducting background checks and verifying eligibility for contracting and re-contracting
- Acted as the primary liaison between agency offices and the home office, ensuring timely communication regarding agent file updates and resolving any licensing-related issues that impacted new business
- Collaborated with internal teams to address issues with agent licensing, ensuring compliance with both state and federal regulations and mitigating potential disruptions to business operations
- Monitored and tracked license renewals, audits, and regulatory changes, ensuring timely updates to agent licensing statuses in company databases
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Increased efficiency in managing high volume of license applications by developing a robust database system for tracking and reporting purposes.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Medical Records Clerk
American Income Life Insurance Company
01.2019 - 08.2022
- Efficiently processed and managed medical records to support the underwriting process, ensuring the timely and accurate retrieval of necessary documentation from healthcare providers.
- Complied with HIPAA regulations to maintain the confidentiality and security of all patient information, ensuring proper handling of sensitive data throughout all stages of record collection.
- Coordinated the request and receipt of medical records from various healthcare providers, verifying the completeness and accuracy of records submitted for underwriting evaluation.
- Organized and maintained medical files in both physical and electronic formats, ensuring proper storage and retrieval as needed.
- Collaborated with underwriters and other departments to ensure medical information was readily available for underwriting decisions while adhering to all legal and regulatory guidelines.
- Monitored and tracked outstanding medical records requests, following up with healthcare providers to ensure timely responses and avoid delays in the underwriting process.
Education
High School Diploma -
La Vega High Scool
Waco, TX05-2002
Skills
- Proficient with Licensing Management Software (Sircon, NIPR, etc)
- Proficient with MS Office Suite
- Proven ability to resolve licensing issues quickly
- License management
- HIPPA Compliance
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Adaptability and flexibility
Language
English
Timeline
SENIOR LICENSING SPECIALIST
American Income Life Insurance
08.2022 - 01.2025
Medical Records Clerk
American Income Life Insurance Company
01.2019 - 08.2022
High School Diploma -
La Vega High Scool
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