Catriona Downey
Blarney
Summary
Dynamic and detail-oriented Medical Secretary with extensive experience at Mercy University Hospital. Proven ability to coordinate tasks efficiently while maintaining clear communication. Skilled in managing complex schedules and proficient in dictation services. Recognized for enhancing administrative processes and supporting multidisciplinary teams to improve patient care outcomes.
Overview
17
17
years of professional experience
Work History
Medical Secretary
Mercy University Hospital
Cork
07.2023 - Current
- Provide administrative assistance to 5 Emergency Medicine Consultants, acting as primary point of contact.
- Communicate with all hospital departments, as well as external medical bodies.
- Manage all telephone inquiries from patients, relatives, GP's, an Gardai Siochana, and solicitors.
- Book and monitor patient scans, referrals, and appointments.
- Prepare medical reports for an Gardai Siochana, and solicitors, also overseeing payments for such.
- Circulate Consultant and NCHD rotas on a weekly basis.
- Coordinate weekly teaching sessions for NCHD's.
- Manage NCHD timesheets, annual leave forms, and educational leave forms.
- Use of dictation/transcription service Tpro.
- Coordinate multiple monthly meetings and record minutes.
- Arrange x-ray reports for distribution to relevant consultants.
- Compilation of reports and documentation.
- Assist with statistics and internal audits.
- Adhere to Healthcare Records and GDPR Policies.
Grade III Clerical Officer, Ward Clerk
Mercy University Hospital
Cork
01.2020 - 07.2023
- Support and collaborate with CNM and the multidisciplinary team within the Covid ward.
- Address queries from the multidisciplinary team, patients, the general public, and external medical bodies through both phone and face-to-face communication.
- Transfer and discharge patients to ensure efficient care transitions.
- Update patient demographics in the hospital database, iPMS, to maintain accurate records.
- Arrange follow-up appointments to facilitate continuity of care.
- File paperwork and oversee chart tracking on patient discharge.
- Adhere to proper protocol in case of RIP, which includes signing death certificates.
- Managing weekly inventory orders for essential stock
- Adhere to GDPR regulations
- Maintain hygiene and organization at nurses station
- Support Healthcare Records Supervisor with chart auditing processes
- Fulfilled 6 months as locum ward clerk, offering vital support to various wards within hospital.
- Onboard new ward clerks into operational procedures.
Grade III Clerical Officer, Procurement Department
Mercy University Hospital
Cork
01.2019 - 01.2020
- Facilitate operations for Procurement and Purchasing Department.
- Use of the financial system Efin.
- Oversee, negotiate, and renew maintenance contracts with suppliers for hospital equipment.
- Manage delivery notes and invoices for payment authorization or denial.
- Facilitate purchase order generation and manage return processing.
- Collaborate with all hospital disciplines and suppliers
- Arbitrate disputes.
- Organize paperwork to ensure accurate filing.
- Managed incoming and outgoing correspondence efficiently.
- Processed data entry tasks accurately using office software tools.
Grade III Clerical Officer, Microbiology Laboratory
Mercy University Hospital
Cork
01.2018 - 01.2019
- Use of laboratory system Apex and hospital database iPMS.
- Schedule diverse microbiology laboratory tests, including blood cultures and urinalysis.
Coordinated MRSA, sputum, flu, fecal, serology, rectal, and breath tests.
Manage booking for external laboratory tests. - Input of patient demographics including allergy information and current medications.
- Document patient test outcomes.
- Coordinate distribution of test reports to consultants and GPs.
- Act as primary contact regarding results and queries.
- Collaborated with team members to improve administrative processes and workflows.
- Oversee filing system to ensure efficient document retrieval
- Managed invoice processing for external tests.
Customer Service Agent
Call Management
Cork
01.2016 - 01.2018
- Organize appointments and oversee weekly clinics for hearing tests and wax removal.
- Manage 6-8 clinics nationwide.
- Utilize patient database, Excel, and diary management tools.
- Engage with patients and audiologists to maintain optimal clinic performance.
- Address complaints and resolve issues related to double bookings or malfunctioning hearing aids.
- Facilitate order processing.
- Schedule home visits for patients.
Administration Assistant
Tpro at Cork University Hospital
Cork
01.2014 - 01.2016
- Perform transcription of letters and operation notes for Consultant and Doctors.
- Submission of private patient information.
- High turnover rates and meticulous attention to detail.
- Use of medical database PIMS, Microsoft Word and Excel.
- Liase daily with departmental secrataries.
- Contribute positively to team dynamics while meeting individual performance goals.
- Address queries and ensure proper filing of patient letters.
- Coordinated office supplies inventory and procurement processes.
Dental Nurse
Blackpool Bridge and Lavitts Quay Dental Surgeries
Cork
01.2013 - 01.2014
- Assisted dentists during procedures to ensure patient comfort and safety.
- Facilitate front-desk operations and manage administrative responsibilities.
- Prepared treatment rooms and sterilized instruments using established protocols.
- Sustain sanitary conditions in workspace
- Facilitate a pleasant and relaxing atmosphere for patients during visits.
- Recorded patient information accurately in dental management software.
- Filed insurance claims forms accurately and efficiently.
- Address patient queries efficiently.
- Processed payments from patients for services rendered.
- Instructed patients on postoperative home care instructions.
Beauty Therapist
Cosmetica Face and Body Care
Blarney
01.2009 - 01.2013
- Coordinate efficient day-to-day functioning of salon.
- Assisted in scheduling appointments and managing client records efficiently.
- Collaborated with team members to ensure high-quality service delivery.
- Interact and counsel clients on various options.
- Perform various treatments such as manicure, pedicure, massage, tanning, waxing, make-up, facials, body wraps, and ear candling.
- Enhance understanding of innovative products and treatments.
- Oversaw cash handling operations to ensure compliance and security.
- Ensure exceptional hygiene practices throughout salon.
Clerical Officer - Ward Clerk
Cork University Hospital
Cork
01.2014
- Assist healthcare professionals by managing administrative tasks in two maternity wards.
- Daily patient charge processing and accounts.
- Organize comprehensive range of patient appointments.
- Application of medical database iPMS.
- Transfer of medical specimens to other hospitals.
- Organize patient records including lab results for efficient filing
- Manage calls and inquiries from patients and colleagues.
- Maintain office supplies and ordered necessary materials.
- Handle confidential information in a discreet manner.
Education
Medical Secretary QQI Level 5 Certificate -
DCM Learning
Dublin05-2022
CIBTAC and CIDESCO Diplomas - Beauty Therapy, Body Therapy, Electrolysis
Susan Ryan Cork College of Beauty Therapy
01.2009
Leaving Certificate -
Scoil Mhuire gan Smal
Blarney, Co. Cork01.2005
Skills
- Task coordination
- Detail-oriented
- Clear communication
- Time efficiency
- Typing and computer proficiency
- Administrative support
References
- Dr Darren McLoughlin, Consultant in Emergency Medicine, Mercy University Hospital, Grenville Place, Cork.
- Tracey Martin, Administrative Manager, Mercy University Hospital, Grenville Place, Cork, 021 4935387
- Marion Coughlan, Procurement Manager, Mercy University Hospital, Grenville Place, Cork, 021 4271971
- Siobhan Coleman, Laboratory Supervisor, Mercy University Hospital, Grenville Place, Cork, 021 4935731
- Mark Gilmartin, Operations Director, Tpro at Cork University Hospital, Wilton, Cork, 01 969 6400
- Ann-Marie Chandler, Administrative Manager, Cork University Maternity Hospital, Wilton, Cork, 021 492 0500
Affiliations
Walking and cycling
Timeline
Medical Secretary
Mercy University Hospital
07.2023 - Current
Grade III Clerical Officer, Ward Clerk
Mercy University Hospital
01.2020 - 07.2023
Grade III Clerical Officer, Procurement Department
Mercy University Hospital
01.2019 - 01.2020
Grade III Clerical Officer, Microbiology Laboratory
Mercy University Hospital
01.2018 - 01.2019
Customer Service Agent
Call Management
01.2016 - 01.2018
Administration Assistant
Tpro at Cork University Hospital
01.2014 - 01.2016
Clerical Officer - Ward Clerk
Cork University Hospital
01.2014
Dental Nurse
Blackpool Bridge and Lavitts Quay Dental Surgeries
01.2013 - 01.2014
Beauty Therapist
Cosmetica Face and Body Care
01.2009 - 01.2013
Medical Secretary QQI Level 5 Certificate -
DCM Learning
CIBTAC and CIDESCO Diplomas - Beauty Therapy, Body Therapy, Electrolysis
Susan Ryan Cork College of Beauty Therapy
Leaving Certificate -
Scoil Mhuire gan Smal