Cathy Weller
Donabate,Ireland
Summary
Accomplished professional with extensive expertise in training and coaching, communication, and team management. Demonstrates strong leadership proficiency and a deep understanding of quality assurance methods. Skilled in usability testing and employee management, with a focus on enhancing staff performance through effective training and development. Committed to leveraging computer skills to drive organisational success and foster a collaborative work environment.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Co-ordinator
Hertz TNC/247
Dublin
2022.01 - 2026.04
- Achieved heightened customer satisfaction through strategic auditing of outgoing communications.
Enhanced team performance by guiding effective closure of maximum cases through email.
Drove operational excellence by aligning efforts with key performance indicators. - Improved workflow efficiency by developing process improvements.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Answered phone calls and responded to emails from clients.
- Trained and assigned tasks to team members.
Member Care Administrator (MCC)
Hertz TNC/247
2011.03 - 2022.01
- Exceed customer expectations through proactive communication and support.
Achieved timely resolution of traffic fines, maintaining a streamlined process without delays.
Resolved damage claims efficiently, contributing to enhanced customer satisfaction and operational effectiveness. - Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Organised important company meetings, leading to improved communication across departments.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
Education
Ballymun Senior Comprehensive
1983.01 - 1988.01
Skills
- Training and coaching
- Communication expertise
- Usability testing
- Team management
- Computer skills
- Leadership proficiency
- Quality assurance methods
- Training and Development
- Employee management
- Staff performance management
Accomplishments
I have received numerous awards for Customer service and productivity throughout my career.
CONTACT
- Cweller71@hotmail.com
- 0851368931
- Donabate, Co. Dublin
Timeline
Co-ordinator
Hertz TNC/247
2022.01 - 2026.04
Member Care Administrator (MCC)
Hertz TNC/247
2011.03 - 2022.01
Ballymun Senior Comprehensive
1983.01 - 1988.01