Hi, I’m
Cathriona Holden
Kilkenny
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated House Manager known for successfully overseeing events and alleviating issues associated with complex service delivery. Known for resourcefulness and solutions-oriented problem-solving.
Overview
14
years of professional experience
Work History
Sodexo LTDKilkenny
House Manager
03.2022 - Current
Job overview
- Organized and maintained household inventory records, including supplies and equipment.
- Monitored service provider performance to ensure quality of services delivered.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Developed systems for efficient management of daily operations in the house.
- Created processes for maintaining security protocols within the house premises.
- Coordinated with outside contractors on all renovations or remodeling projects.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
- Ensured compliance with local health and safety regulations at the residence.
- Implemented policies to ensure proper use of resources in a cost-effective manner.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Conducted required fire drills and emergency preparedness drills.
- Submitted work orders for needed repairs to maintenance department for quick turnaround.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed team of employees, daily progress reports and overall project planning.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Strathmore lodge Retirement HomeKilkenny
Healthcare Assistant
03.2015 - 06.2021
Job overview
- Provided assistance to nursing staff with patient care activities such as bathing, dressing and feeding patients.
- Monitored patient progress and reported any changes to the healthcare team.
- Assisted in the administration of medication under the supervision of a nurse or physician.
- Interacted with patients in a compassionate manner to ensure their comfort during procedures or examinations.
- Reported any suspected abuse or neglect of patients to appropriate authorities.
- Greeted visitors and answered telephone calls in a professional manner while providing information about services offered by the healthcare facility.
- Participated in training sessions regarding new policies, procedures, equipment usage.
- Collaborated with members of multi-disciplinary teams when required for patient care decisions.
- Ensured that all safety protocols were followed at all times.
- Prepared rooms prior to patient visits by ensuring that they were stocked with necessary supplies.
- Provided emotional support to family members who were dealing with illness or death of loved ones.
- Assisted patients with activities of daily living.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Monitored individuals to identify and address specific care needs.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Conducted patient health checks and communicated observations of patients' conditions to medical staff.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Used hospital-approved devices and techniques to transport and lift patients.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
- Greeted patients, answered questions and scheduled appointments.
- Responded to call lights and completed frequent rounds to meet patients' needs.
- Monitored, maintained and calibrated medical equipment daily.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supplied, collected and emptied patient bedpans on frequent basis.
Kilkenny Design CentreKilkenny
Supervisor of Operations
11.2009 - 02.2015
Job overview
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Maintained accurate records for tracking progress and performance of team members.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Directed and supervised team of 15 employees in daily operations.
- Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
- Cleaned work areas, equipment, utensils, dishes, and silverware between tasks.
- Carried out basic cooking duties such as reducing sauces and parboiling food.
- Followed health and safety regulations while handling food and beverages.
- Prepared simple dishes like salads, sandwiches, as per instructions from the cook.
- Set up banquet tables with decorative elements following established guidelines.
- Attended to customers' needs promptly in a courteous manner during service hours.
- Took temperature of cooked foods to verify they were cooked thoroughly before serving them.
- Transported heavy trays filled with prepared dishes from kitchen area to dining room tables safely.
- Prepared salads, soups and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
- Used manual or electric appliances to clean, peel, slice and trim food.
- Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared variety of foods according to exact instructions and recipe specifications.
Education
ETBIDanville Kilkenny
QQI Level 5 Health Care
12-2015
Skills
- Activities scheduling
- Expense Management
- Event oversight
- Activity Supervision
Timeline
House Manager
Sodexo LTD
03.2022 - Current
Healthcare Assistant
Strathmore lodge Retirement Home
03.2015 - 06.2021
Supervisor of Operations
Kilkenny Design Centre
11.2009 - 02.2015
ETBI
QQI Level 5 Health Care
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