Summary
Overview
Work History
Education
Skills
Languages
Timeline

Cathrina Cahill

wexford

Summary

Experienced Office Administration Professional, experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

17
17
years of professional experience
1
1
year of post-secondary education

Work History

Office Administrator

McGuire Haulage
Thomastown , Kilkenny
06.2022 - Current
  • Updated driver records with strict attention to confidentiality, maintaining full GDPR compliance.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Worked to facilitate positive, productive working environments through reliable administrative support.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Managed database to maintain updated records and accuracy.
  • Mentored and trained drivers to complete inductions for upcoming projects.
  • Drafted and sent all driver Reprimands.
  • Booked hotels for up coming projects.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Checked Vehicle trackers for material delivery accuracy.
  • Completed compliance checks of all driver licences and safe passes.
  • Invoicing of multiple customers on a weekly basis.
  • Credit control.
  • Sent new drivers employee inductions and obtained all relevant data to enter them on our system.

Transport Clerk

Corrective Services Industries
Sydney, Australia
08.2018 - 02.2022
  • Compiled transport data and created reports for management review and decision-making.
  • Investigated and resolved issues with transport services.
  • Oversaw goods storage at distribution hubs along transport route.
  • Fielded inquires from customers, answered questions and promoted available services.
  • Made time-sensitive decisions to keep transport services running on-time and meet objectives.
  • Maintained clean and accurate records of transport activities.
  • Coordinated loading and unloading of vehicles with minimal delay at distribution point.
  • Created standard operations procedures.
  • Created local operating procedures.
  • Entering of mileage of vehicles within the SG app in line with lease agreements.
  • Recording all drivers movements for compliance and to ensure all adequate breaks are upheld.
  • Booking freight through a 3PL courier.
  • Created new SWMS for high risk tasks.

Traffic Control Manager

ETM Traffic Management
Sydney, Australia
01.2016 - 03.2017
  • Technical design and drawing of traffic control plans for each specific site.
  • Creation of Comprehensive document analyzing all associated elements and risks that may affect work on site.
  • Calculating of traffic controllers wages before being sent to payroll for payment.
  • Conducting of weekly meetings with site managers to ensure all traffic services are going well.
  • Organisation of meetings with council members in relation to traffic permits.
  • Ensuring all vehicles are safe to drive and all mechanical issues are rectified.

Traffic Control Coordinator

Mack Civil Engineering
Sydney, Australia
01.2013 - 01.2016
  • Allocations of the correct vehicle and qualified traffic controller for each specific site.
  • Ensuring all traffic controllers are conducting their work in line with site safety procedures.
  • Hiring of new traffic controllers/employees.
  • Demonstrating new traffic control set ups to traffic controllers.
  • Ensuring all traffic vehicles on compliant under transport NSW.
  • Compliance checks on all equipment for safety reasons.
  • Speaking to members of the community about upcoming civil projects that may cause traffic combustion in their area.
  • Overseeing the day to day running of the business.

Giftware Assistant

Terry White Chemist
Brisbane , Australia
  • Procurement - Ordering of all giftwares.
  • Promotional offers - Visual merchandising and displaying of all promotional stock.

Department Manager

Tesco
Lisduggan, Waterford
  • Implemented process-improvement initiatives within department resulting in reduced operating costs.
  • Encouraged all employees within department to present positive, exemplary image to customers.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Developed empowering employee culture focused on equipping staff to independently meet customer needs.
  • Completion of employee rosters to suit departmental needs
  • Quarterly reviews conducted with employees to ensure management and staff relationships are upheld.
  • Management daily meetings conducted daily with the previous days monetary sales figures.
  • KPI,S - Ensuring all KPI,S are met on a weekly basis.
  • Ensuring no shop budget is exceeded, and plans put in place to rectify budget issues.
  • Staff performance management.
  • Liasing with customers and solving any queries or issues.

Shop Floor Assistant

Tesco
New Ross, Wexford
02.2007 - 09.2009
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Analysed sales to identify top-performing products.
  • Explained product benefits maximising customer engagement while driving sales.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.

Education

Diploma of Advanced Science - Nutrition

MNU, Loughborough, UK
09.2022 -

NFQ 7 Certificate - Supply Chain Management

University of Limerick , Limerick
02.2022 -

Diploma Leadership & Management - General Management

Australian College of Innovation & Technology
01.2016 - 01.2017

GCSEs - Education

St Marys Secondary School, New Ross, County Wexford
/2003 - /2007

St Josephs Primary School , New Ross, County Wexford

Skills

  • Enquiry handling
  • Answered inbound calls
  • Conflict resolution
  • Data entry
  • Route dispatch
  • Shipping and receiving
  • Quality Control
  • Stock management
  • Key stakeholder relationship building
  • Staff education and training
  • Account management

Languages

English
Native

Timeline

MNU - Diploma of Advanced Science, Nutrition
09.2022 -
Office Administrator - McGuire Haulage
06.2022 - Current
University of Limerick - NFQ 7 Certificate, Supply Chain Management
02.2022 -
Transport Clerk - Corrective Services Industries
08.2018 - 02.2022
Traffic Control Manager - ETM Traffic Management
01.2016 - 03.2017
Australian College of Innovation & Technology - Diploma Leadership & Management , General Management
01.2016 - 01.2017
Traffic Control Coordinator - Mack Civil Engineering
01.2013 - 01.2016
Shop Floor Assistant - Tesco
02.2007 - 09.2009
Giftware Assistant - Terry White Chemist
Department Manager - Tesco
St Marys Secondary School - GCSEs, Education
/2003 - /2007
St Josephs Primary School - ,
Cathrina Cahill