Catherine O'Sullivan
Crookhaven
Summary
A very capable and motivated person, with extensive experience in the service industry. I have computer and extremely good customer service skills. My experience in multiple places over eight years of my professional life have helped me to developed good leadership and teamwork skills. I am hard working and very willing to learn as well as being an open and friendly person so can fit into a new team easily.
Overview
11
11
years of professional experience
Work History
Manager/Senior Member of Staff
Nottages Restaurant
Crookhaven
05.2023 - Current
- Established processes to ensure efficient workflow throughout both businesses, Nottages Restaurant (where I was the manager) and O'Sullivans bar (where I was a senior member of staff).
- Managed the restaurant alongside another manager so teamwork was extremely important.
- Helped organise and host two weddings in the last two years.
- Orangised a new booking system and helped both staff and customers understand and use it effectively.
- Have good and efficient phone skills when answering the phone before and during service and responding to voicemails.
- Having a good knowledge of the food and drink that we serve.
- Working well with our Chef and other kitchen staff to have an effective and happy team.
- Managing the money and opening and closing of the restaurant as well as the bar.
Waitress
Franks/Delahunt
Dublin
10.2022 - 05.2023
- I started working in Franks, a wine bar which was connected to the restaurant Delahunt. I moved from Franks to Delahunt to get more service indutry experience.
- Franks gave me amazing wine skills and was a slightly more casual form of service experience, however I had to be much more knowledgeable about the wine and the service I was providing.
- I then moved up to Delahunt to gain more experience as Delahunt is a fine dinning restaurant and a part of the industry I was unfamiliar with. This restaurant required me to learn much more about different food and drink.
- I had to be far more informative and understand everything that I was serving to a level that was very high.
- I had to be very good with time management as we had to time the food and the tables perfectly.
Waitress
O'Sullivans Bar/Nottages Restaurant
Crookhaven
08.2021 - 09.2022
- I worked part time, mostly summers in the busy season, between May and September.
- I worked the bar in O'Sullivans as a barmaid/waitress well as being a waitress in the Nottages restaurant, which was another business of O'Sullivan's Bar.
- I had to have a knowledge of the drinks and food we had available in both businesses and be able to make and give them to a high standard.
- I had to have a high level of customer service and be able to communicate and have good conversations with costumers.
- I worked during the COVID pandemic to had to adhere to the regulations to keep both customers and myself safe.
Waitress/Teamleader
Wagamama
Dublin
11.2021 - 05.2022
- I had to go through the trail system that all employees had to go through in order tp be a full member of staff.
- Once I was a full member I had multiple jobs, including greeting and taking orders from guests, organising the floor plan for bookings, make drinks and have a good knowledge of the food.
- I was promoted to being a team-leader within two months of being hired and so had more responsibility.
- I had to train in new staff, have a full knowledge of allergens on the menu and be able to open and close the restaurant and handle the money.
- I also had to answer the phone and deal with both customers and suppliers in a good and informative manner.
Waitress
The New Haven
Schull
07.2019 - 08.2020
- I was a front of house server, I greeted the customers coming into the restaurant and looked after them for the duration of their meal.
- I served them both their food and drinks, which included serving alcohol and making coffees.
- During my second year working here, we had to deal with the COVID restrictions that were applied to the service industry.
- We had to keep everything as clean as possible and had to explain it all to our customers if they were unsure of the situation.
- However the restrictions helped to improve my cleaning and communication skills.
Kitchen and Shop Assistant
O'Sullivan's Bar
Crookhaven
06.2013 - 08.2018
- I prepared food following hygiene protocol.
- I had to serve the customers the food prepared and deal with any enquires or issues.
- I had to stock and take inventory of the shop and work the till.
- I also had to show new members of staff how to use the till and help with any problems.
- We worked as a team to clean the kitchen in the morning, to set up for the day and then clean everything in the evening once we had finished serving food.
- I was second in command in my last two years so I had to organise the staff in order to create a fair and understandable timetable for everyone.
Assistant
French Film Festival
Cork
01.2018 - 01.2018
- I helped set up places that were hosting films.
- Organised a film viewing for secondary school children in the Gate Cinema Cork.
- I also helped to set up the end of the festival event, which entailed setting up the venue, greeting guests and showing them where to go, and making sure that all guests were happy throughout the event.
- I was also a part of filming the event, walking around with a hand help camera, videoing and taking photographs, as well as manning the still camera.
- This job required me to be friendly and helpful to all the guests and be organised and detail orientated.
Shop Assistant
Living Stone Studio
Ballydehob
09.2015 - 10.2017
- I worked weekends in the living stone sculpture studio.
- I had to have a knowledge of the art on display and the prices for them.
- I had to also speak to customers about personal works of art.
- This job required me to have an interest and knowledge of art.
- I had to familiarize myself with the owners work as well as the other artists who's work there was on display in the shop.
- I also learned new cleaning skills as when the shop was quiet I was required to keep all the art works clean.
Assistant
The Fastnet Film Festival
Schull
05.2015 - 05.2015
- I set up screens for films, brought people around to the different screens we had set up around Schull town, as well as setting up screening for the children's films as well as many others.
- I had to have a knowledge of the technology that was being used and the films that we were screening as to find and put on the correct films that were being shown in the different areas.
- I had to know where certain films were being shown and what time so to direct guests.
- I also helped out with childcare for those who needed it during the night for late viewings.
Education
Secretarial Studies And Office Administration
University College Dublin
Dublin01-2024
Cultural And Heritage Studies - Humanities
Coláiste Stiofáin Naofa
Cork05-2019
Junior and Leaving Certifications -
Schull Community College
Skills
- Hard working
- Reliable
- Organised
- Customer service
- Telephone handling
- Word processing
- Communication
- Team player
- Helpful
- Decision-Making
Timeline
Manager/Senior Member of Staff
Nottages Restaurant
05.2023 - Current
Waitress
Franks/Delahunt
10.2022 - 05.2023
Waitress/Teamleader
Wagamama
11.2021 - 05.2022
Waitress
O'Sullivans Bar/Nottages Restaurant
08.2021 - 09.2022
Waitress
The New Haven
07.2019 - 08.2020
Assistant
French Film Festival
01.2018 - 01.2018
Shop Assistant
Living Stone Studio
09.2015 - 10.2017
Assistant
The Fastnet Film Festival
05.2015 - 05.2015
Kitchen and Shop Assistant
O'Sullivan's Bar
06.2013 - 08.2018
Secretarial Studies And Office Administration
University College Dublin
Cultural And Heritage Studies - Humanities
Coláiste Stiofáin Naofa
Junior and Leaving Certifications -
Schull Community College
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