Catherine Mulcahy
Kilkenny,Ireland
Summary
Highly skilled professional with expertise in verbal articulation, inventory management system familiarity, and GDPR regulations. Adept at navigating product information databases and retail systems. Committed to leveraging these skills to enhance operational efficiency and ensure compliance within a dynamic retail environment.
Offering strong communication and problem-solving skills, with keen ability to listen and empathise with customer needs. Knowledgeable about maintaining positive and professional demeanour in fast-paced environments. Ready to use and develop interpersonal, conflict resolution, and customer service skills in an Accountant Assistant role.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Customer Care Assistant
Tesco Express
Kilkenny
11.2023 - Current
- Facilitated smooth running of the front desk whilst handling multiple tasks simultaneously.
- Maintained detailed records of customer interactions to track feedback.
- Provided comprehensive responses to customer enquiries within set timeframe.
- Promoted a positive shopping experience to ensure repeat business.
- Achieved high level of product knowledge through continuous learning.
- Developed strong relationships with customers for increased loyalty.
- Enhanced brand reputation with excellent communication skills.
- Assisted customers in making informed decisions by providing relevant product information.
- Assimilated new company policies quickly for consistent service provision.
Customer service representative
Tesco Customer Engagement Centre
Waterford
03.2021 - 11.2024
- Assisted customers in making informed decisions by providing detailed product information.
- Offered technical support, leading to enhanced user experience.
- Ensured smooth running of operations with timely preparation of reports.
- Provided top-notch support for increased customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained detailed records of customer interactions, ensuring transparency in communication history.
Relief Chef
Noel Recruitment
Waterford
08.2015 - 04.2017
- Delivered exceptional service by preparing and cooking meals to a high standard.
- Collaborated with kitchen staff for efficient meal preparation and delivery.
- Provided training and guidance to junior kitchen staff when required.
- Adapted menu items according to seasonal produce availability, promoting sustainability.
Customer sales representative
Quantum Hygiene plc
London England , England
08.1997 - 07.2004
- Stayed updated on inventory levels to provide accurate information to customers.
- Handled multiple customers simultaneously without compromising quality of service.
- Cultivated strong relationships with customers to enhance loyalty.
- Addressed customer questions, alleviating concerns and doubts.
- Offered personalised solutions based on each customer's unique needs.
Education
Certificate - Bookkeeping
Career Academy
Dublin 09.2019 - 06.2020
NVQ Level 5 - Business Studies
Education Training Board
ETB Carrick on Suir, Co. Tipperary 09.2018 - 05.2019
Leaving Certificate -
Leaving Certificate
09.1982 - 06.1983
Skills
- Verbal articulation
- Inventory management system familiarity
- Familiarity with gdpr regulations
- Product information database navigation
- Retail systems familiarity
Timeline
Customer Care Assistant
Tesco Express
11.2023 - Current
Customer service representative
Tesco Customer Engagement Centre
03.2021 - 11.2024
Certificate - Bookkeeping
Career Academy
09.2019 - 06.2020
NVQ Level 5 - Business Studies
Education Training Board
09.2018 - 05.2019
Relief Chef
Noel Recruitment
08.2015 - 04.2017
Customer sales representative
Quantum Hygiene plc
08.1997 - 07.2004
Leaving Certificate -
Leaving Certificate
09.1982 - 06.1983
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