Catherine McGrath Power
Ennistymon
Summary
Dynamic hospitality professional with extensive experience at Doolin Inn, excelling in front desk operations and customer service. Proven ability to enhance guest relations and resolve issues efficiently, ensuring a seamless experience. Proficient in hotel software and billing compliance, consistently achieving high satisfaction ratings through effective problem resolution and attentive service.
Overview
7
7
years of professional experience
Work History
Hotel Receptionist
Doolin Inn
Doolin Co Clare
06.2023 - Current
- Greeted guests upon arrival and assisted with check-in procedures.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Handled guest inquiries and resolved issues promptly and professionally.
- Managed reservations using hotel management software effectively.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Processed guest payments and maintained accurate billing records.
- Maintained a clean and organized reception area for optimal guest experience.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Informed housekeeping staff of any special requests made by guests.
- Assisted guests with directions and transportation arrangements when needed.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Organized group check-ins according to prearranged plans.
- Compiled daily reports of occupancy levels for management review.
- Handled cash transactions accurately while adhering to established accounting procedures.
- Resolved billing discrepancies between guest accounts and invoices.
- Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
- Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
Hair Salon Manager
The Hair Boutique
Lahinch Co Clare
02.2019 - 06.2022
- Managed daily operations of a busy hair salon environment.
- Oversaw scheduling and appointment management for stylists and clients.
- Trained and mentored new stylists on salon procedures and customer service.
Education
Ennistymon Vocational School
EnnistymonSkills
- Front desk operations
- Reservation management
- Hotel software proficiency
- Billing compliance
- Cash handling
- Customer service
- Problem resolution
- Guest relations
Timeline
Hotel Receptionist
Doolin Inn
06.2023 - Current
Hair Salon Manager
The Hair Boutique
02.2019 - 06.2022
Ennistymon Vocational School