Catherine Keating

Accident / Incident Investigation Procedures

• Responsible for input of all accidents to GRP Accident Management System - collisions/incidents/employee injuries/passenger accidents and ensure accuracy at all times.
• Responsible for input of all incidents - driver assault/verbal abuse/anti-social behaviour events and malicious damage/vandalism.
• Successful delivery of tasks within tight deadlines.
• Analysed data on serious accidents and compiled reports to highlight trends related to recurring incidents at designated locations.
• Engaged and assisted Service Delivery Manager with detailed analysis of all accidents to classify them as preventable or non-preventable, influencing eligibility for safe driving awards based on findings.
• Collaborate with CIE Group Risk Department and solicitors to manage third party personal injury and property damage claims. Ensure timely provision of relevant documentation to optimise claims outcomes.
  Coordinate with internal teams to enhance efficiency in claims management.
• Conduct tasks with attention to detail, utilising effective time management to meet targets efficiently.

CCTV Data Controller

• Utilise dedicated software to download all CCTV footage pertaining to collisions and passenger accidents, ensuring accurate documentation for incident analysis.
• Assist with downloading CCTV from Parnell Place and other out-based locations.
• Facilitate downloading of CCTV footage pertinent to subject access requests through data protection office.
• Download CCTV footage using digital systems to facilitate Garda investigations into specific criminal incidents and ensure admissibility in court, if required.
• Remove cartridges from buses if required.
• Oversee identification of faulty DVRs and corrupt discs within CCTV maintenance operations. Coordinate return processes for discs requiring inspection. Supported initiatives to improve overall system integrity.

Road passenger Bus Hire

• Facilitate adherence to road passenger framework agreement, ensuring hiring of panel contractors by rank for Bus Éireann service provision.
• Facilitated and supported senior management with extensive bus hire arrangements to address driver shortages in summer 2024 and 2025.
• Record bus hire on a weekly basis.
• Collaborate with procurement office to ensure timely payment of invoices and create service entries through SAP
• Review and update documentation pertaining to contractors' vehicles and nominated drivers, confirming accuracy and timely renewals as necessary.

Stakeholder Engagements

• Represent Bus Eireann at the Cork City and County Age Friendly City Alliance meetings, presenting updates to representatives on new services, modifications to timetables and any other business updates.
• Update Bus Shelter Maintenance Company of reported instances of damage to shelters

Other duties applicable to position as agreed with Senior Operations Manager, Service Delivery Managers and People Operations Managers.

• Responsible for Tachograph regulations, infringements and compiling reports for Service Delivery Managers.
• Responsible for tachograph first time applications, renewals and replacement in conjunction with Road Safety Authority.
• Arranged remedial training for drivers through Training Centre to improve performance.
• Responsible for updating and displaying all safety documentation for Capwell, Parnell Place and other depots, out-based locations.
• Carried out day-to-day duties and any other tasks, accurately and efficiently.
• Coordinated roster vacancy positions to facilitate timely fulfilment of staffing needs on a seniority basis.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help staff wherever needed.
• Carried out any other duties applicable to position as agreed with Senior Operations Manager, Service Delivery Managers and People Operations Managers.

• Provided comprehensive administrative and technical support to the Services Manager, to maximise productivity and streamline daily operations.
• Key responsibilities included diary management, correspondence and confidential task management.
• Administrative support included drafting documents, preparing documentation and letters and maintaining databases and filing systems.
• Gatekeeping and communication: acting as the first point of contact, screening calls and visitors.
• Discretion and confidentiality: handling sensitive personal and business information.
• Organisation and time management: ability to multitask and prioritise under pressure.
• Documented key points and action items from meetings with senior management.

• Coordinated ticketing logistics for school transport, ensuring accurate distribution and compliance.
• Processing of school ticketing payments swiftly and balancing at end of day to maintain records.
• Collaborated with school transport supervisors to maintain up-to-date records through monthly inspection checks on school buses.
• Ensure contractors documentation was up to date
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Perform any other tasks as assigned by Office Manager