Catherine Hafer
Denton
Summary
Results-focused professional with deep understanding of business analytics and data-driven decision-making. Proven ability to generate valuable insights and streamline processes. Known for effective team collaboration and adapting to dynamic environments. Skilled in data interpretation and strategic planning.
Overview
8
8
years of professional experience
Work History
Senior Analyst in Asset Wealth Management
Goldman Sachs
09.2018 - Current
- Oversees investigations and responses for an average of 160 regulatory complaints each month (i.e. - BBB, CFPB, Attorney General, NYSDFS). This role ensures adherence to compliance and regulatory standards by fostering collaboration across various departments.
- Analyzes consumer feedback and data trends to deliver insights on business process enhancements and strategies to senior leadership and other important stakeholders on a weekly and monthly basis.
- Assist a team of 50 agents and 12 managers in addressing operational, management, and quality control requirements for the Complaints department.
Mobile Expert
T-Mobile
01.2017 - 01.2018
- Provided a service of excellence to customers in order to ensure they had the best fit of products and service plan based on their lifestyle and daily needs.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Enhanced industry knowledge by studying various changes in technology, products, and business ventures on a quarterly basis.
Education
B.A. - Public Relations
University of Texas At Arlington
Arlington, TX12.2016
A.A. - Public Relations
Texas Tech University
Lubbock, TX06.2014
Skills
- Regulatory Compliance Expertise
- Banking Operations Knowledge
- Savings & Retirement Account Management
- Microsoft Suite
- Adobe Acrobat
- Process Optimization Oversight
- Data-Driven Trend Assessment
- Operational Efficiency Enhancement
- Customer Interaction Optimization
- Performance Analysis
- Soft Skills: Interpersonal Communication, attention to detail, adaptability, time management
Timeline
Senior Analyst in Asset Wealth Management
Goldman Sachs
09.2018 - Current
Mobile Expert
T-Mobile
01.2017 - 01.2018
B.A. - Public Relations
University of Texas At Arlington
A.A. - Public Relations
Texas Tech University
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