Catherine Gilligan

Franchisee Owner of 2 Franchises

Eddie Rockets Franchise

KILKENNY/CARLOW

03.2008 - 09.2025

Ensured compliance of all stores with health codes, safety standards, and labor laws.
Developed goals for each store based on historical performance and future projections.
Collaborated with corporate headquarters on branding and product development initiatives.
Implemented a marketing strategy to enhance customer loyalty and brand recognition.
Recruited, trained, and managed a team to provide exceptional customer service in each unit.
Negotiated supply contracts to secure competitive pricing for goods and services.
Analyses market trends to identify growth opportunities within the franchise network.
Coordinated activities between franchisor headquarters and local franchises, ensuring timely implementation of corporate initiatives at the franchisee level.
Developed a comprehensive training program for new employees at the franchisee's business.
Maintained positive relationships with suppliers, and our customers
Analyzed data from various sources including POS systems, customer feedback surveys. to identify areas of improvement in operational efficiency within the franchisee's business.
Conducted regular meetings with staff members to ensure successful operations of the business.
Monitored inventory levels and placed orders as needed, ensuring sufficient stock availability at all times.
Recruited qualified personnel for open positions at each location within the franchise, monitored training and development of each employee
Handled customer inquiries and complaints promptly in order to maintain high levels of customer satisfaction throughout the franchise network.
Scheduled employees per location to keep shifts well-staffed.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.