Cathal Walsh

• Comprehensive US-based travel insurance and security company.
• Role involves logistics and operations for medical and security evacuations/transfers/consults and referrals and mortal remains transport and managing partner accounts.
• Managing any guest difficulties for travel groups (VBT, Country Walkers, TCS World Travel, Geographic Expeditions, Audley Travel, Tripmasters plus more). Assisting their guests with any travel assistance needs.
• Involves using critical thinking to identify issues, break down problems, provide solutions and make timely decisions.

Customer Service Specialist for largest retailer of Irish & Celtic Jewelry in the world.

• Advising on GDPR, consumer law and employment law.
• Increased efficiency and team productivity by devising and promoting operational best practices.
• Developed customer service improvement initiatives
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Supported clients with business analysis, documentation, and data modeling.

• Operational management of retail store and wine bar winning industry awards and exceeding sales targets
• Co-ordination of company expansion from one to three locations
• Monitoring of retail effectiveness (staff ratio, KPI's)
• Responsibility for management of staff; 17 (2018) to 28 employees (2022).
• Event management, developing content and implementing organization and production.
• Project management of complete renovation of retail store and wine bar.
• Recruitment and HR responsibilities - initial screenings, interviews, contracts and monitoring.

• Organized and coordinated corporate events, trade shows in Italy and USA, events at the Irish Embassy and Áras an Uachtaráin.
• Developed and hosted wine and cheese events in Galway City wine bar location including for various festivals, launches and general occasions.
• Communicated with customers, developing customer relationships and up-selling services.

• Designed floor plans and elevations for both in-house review and presentation to clients. Managed 10-15 accounts concurrently.
• Created professional presentations to creatively communicate design intent and direction.
• Reviewed project costs, budgets and adherence to schedules.

• Management of 26 apartments until their eventual sale in 2013