Catalin Vior

• Conducting outreach to introduce Revolut Business as a banking solution
• Leading product demos to showcase the benefits of integrating Revolut Business into daily operations
• Managing the full sales cycle, from prospecting to closing deals

• Developed new accounts with innovative marketing strategies.
• Conducted regular follow-ups with potential customers, securing new deals.

• Help SMBs grow their businesses through education, cross-selling, and up selling;
• Make a strong contribution and consistently over achieved all my KPIs during 2021 quarters
• Work closely with and provided quality feedback to the client, management, team leaders, quality assurance analysts, and customer service, while ensuring an efficient workflow.;
• Contribute to work groups on tools' functioning, business processes, and markets insights
• Achievements:
• Strong track record in winning numerous quality service delivery and productivity incentives;
• Promoted to Senior Account Manager in July 2021;

• In addition to my ongoing Account Executive/Marketing Expert duties, I assumed the following responsibilities:
• Act as a point of contact on escalations and assist management by providing information as it is required;
• Support Team Leads on ad-hoc tasks, for example knowledge sharing sessions, focus groups, round tables, pilots, weekly market insights;
• Support new joiners by working as a buddy POC during nesting and shadowing
• Constant top 3 performer in a dynamic and challenging environment
• Coach marketing experts on improving their sales skills, KPIs' achievement, and tools' utilization;

• Organise stock and equipment,
• order supplies and oversee building maintenance, cleanliness and security
• Plan and work to budgets, maximize profits and achieve sales targets set by head office
• Recruit new staff, train and develop existing staff
• Ensure standards of hygiene are maintained and that the shops comply with health and safety regulation
• Ensure high standards of customer service are maintained
• Implement and instil in your team company policies, procedures and ethics
• Handle customer complaints and queries Prepare reports and other performance analysis documentation
• Report to and attend regular meetings with area managers or head office representatives

• Provides a positive customer experience with fair, friendly, and courteous service
• Verifies credit acceptance by reviewing and recording driver's license number, and operating credit card authorization systems
• Registers sales on a cash register by scanning items, itemizing and totalling customers' purchases
• Resolves customer issues and answers questions
• Bags purchases if needed
• Processes return transactions
• Enters price changes by referring to price sheets and special sale bulletins
• Discounts purchases by redeeming coupons
• Balances cash drawer by counting cash at beginning and end of work shift
• Provide pricing information by answering questions
• Maintains checkout operations by following policies and procedures and reporting needed changes
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations
• Contributes to team effort by accomplishing related results as needed.

• Serving customers at the sales counter
• Offering face to face advice to customers on the store's products
• Maximizing store revenue by suggesting upgrades, insurance and add-ons to customers
• Processing returns and refunds as required in line with company procedures
• Occasionally being responsible for the store's security including being its key holder
• Using the stock management system to log, check, locate and move stock both in and out of the Kiosk
• Responsible for the daily management of the till in the absence of the senior members
• Making sure that any item which is removed from a display column is replaced immediately after a sale
• Handling customer complaints in a calm manor
• Managing cash and payment systems in accordance with company procedures and policy