Carrie-Ann Holden
Mooncoin,Co. Kilkenny
Summary
Accomplished professional with extensive expertise in interpersonal communication, change leadership, and motivational leadership. Demonstrates exceptional skills in team leadership, staff mentoring, and training and development. Adept at conflict mediation and resolution, ensuring policy enforcement and regulatory compliance. Proven track record in quality assurance, strategic planning, project management, and analytical reporting. Highly resourceful with strong capabilities in budgeting, financial reporting, database management, and data analysis. Committed to ethical decision making and continuous improvement within diverse cultural environments.
Overview
15
15
years of professional experience
2032
2032
years of post-secondary education
1
1
Certification
Work History
Regional Support Manager
Family Carers Ireland
05.2022 - 03.2025
- Regional Support Manager (south region) for 7 counties in the South & South-East of Ireland.
- Directly manage and supervise 6 Support Managers and 4 Information Officers.
- Foster a positive work environment through proactive engagement initiatives.
- Spearhead the development of training programmes for better employee performance.
- Work with the National Lead for Community Carer Supports and other Team Leads to deliver supports according to the National Carer Support Framework, the Organisation’s Strategic Plan, annual business plan and HSE Service Level Agreement (SLA) specifications.
- Contribute to ongoing service planning and provide support to the Carer Supports Managers to enable them to deliver, review and develop community-based services for family carers to best meet their identified needs.
- Support Carer Support Managers with fundraising plans and activities to achieve county/ network targets and ensure financial policies are adhered to with regards to funds raised.
- Work to ensure the Organisation and its aims are known in the local area through the development of a positive relationship with local media, community groups and other relevant charitable organisations.
- Develop strategies to improve brand awareness of Family Carers Ireland and increase membership throughout the Network.
- Foster and manage links with local Education Training Boards, educational establishments and third level institutes to guarantee the organisation is in a position to benefit from any related relevant activities in collaboration with the Programme & Innovation Manager.
- Support, lobby and advocate on behalf of family carers along with supporting network and national lobbying initiatives.
- Along with the National Lead for Community Carer Supports, liaise with the HSE on local issues/cases and ensure that all HSE SLA reporting requirements are fulfilled.
Regional Safeguarding Lead
Camphill Communities of Ireland
05.2021 - 05.2022
- Acted as the Regional Safeguarding Lead (north region) for 7 residential communities & day services with engagement at local level including advising, developing, supporting, and providing assurances in all matters relating to Safeguarding Vulnerable Adults.
- Supported and oversaw that communities had all appropriate safeguarding processes in place that supported the delivery of safe high-quality services and compliance with HIQA standards and reporting requirements.
- Produced local and regional reports with appropriate analysis of relevant safeguarding statistics for the communities in the region.
- Supported the service in demonstrating Continuous Improvement through review and audits.
- Ensured the promotion of Safeguarding practices took cognisance of person-centred model of service provision being delivered through a social model of care within Camphill Communities of Ireland.
- Supported the implementation of current and evolving legislation, policies and procedures, guidelines, and protocols within safeguarding practices.
- Provided professional leadership at meetings, committees and/or other fora as required in relation to all aspects of Safeguarding.
- Chaired and participated in strategy meetings with the appropriate staff on a regular basis.
- Supported communities’ compliance with a high standard of safeguarding documentation, including safeguarding files in accordance with local guidelines and the Freedom of Information (FOI) Act.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Deputy Person-in-Charge
Camphill Communities of Ireland
03.2020 - 05.2021
- Deputy Person-in-Charge for a residential community of 17 adults with disabilities and complex needs.
- Took responsibility for ensuring that effective safeguarding processes were in place across the Community and provided training and support where required.
- Took responsibility for ensuring that effective complaints procedures were in place across the Community and maintained the complaints log for the Community which fed directly into the organisation’s register.
- Implemented relevant, timely and coordinated management information systems which captured and reported on delivery within the assigned function and fed into regional and national system to ensure the systems were effective and best practice for the organisation.
- Responsibility for ensuring that effective risk management processes were in place across the Community and ensured that this was transmitted to the holder of the national risk register in a timely and clear manner.
- Drove process improvements through innovative problem-solving techniques.
- Oversaw financial budgets, maintaining fiscal responsibility.
- Developed and maintained positive relationships with all relevant stakeholders, both internally and externally.
- Managed personnel rosters, ensuring optimal staff deployment.
- Enhanced team productivity by implementing effective workflow processes.
- Supported the development of a staff training and development plan in the Community to ensure that staff had the requisite skills to carry out the function of their roles effectively.
- Managed the performance of all assigned staff in a clear and positive manner, setting high standards and supporting people to achieve these.
- Provided leadership to Community management and staff on how quality and safety processes can work to deliver on the vision of Camphill Communities of Ireland that all residents and attendees were valued and supported as whole persons.
Team Leader/House Coordinator
Camphill Communities of Ireland
04.2019 - 03.2020
- Lead, modelled, and coordinated support to residents in the Community's residential household(s) providing a safe homely environment where each resident has access to comprehensive, person-centred, and holistic personal support.
- Coordinated and oversaw the day to day running of the residential household(s) within the Community.
Social Care Worker/Shift Lead
Camphill Communities of Ireland
09.2017 - 04.2019
Social Care Keyworker
Camphill Communities of Ireland
09.2016 - 09.2017
Community Support Worker
Clannad Care
06.2014 - 09.2016
Youth Programme Coordinator
Foroige
09.2013 - 09.2015
Care Specialist & Palliative Care Specialist
Bluebird Care
02.2012 - 06.2014
Care Coordinator
Private Practice
09.2011 - 06.2014
Early Childhood Educator
Waterford Childcare Centre
01.2010 - 09.2011
Education
Postgraduate Level 9 Certificate - Green Policy & Practice
University College Dublin
/2025 - 01.2025
Postgraduate Level 9 Certificate - Leadership Effectiveness
South East Technological University
01.2023 - 01.2024
BA (HONS) Level 8 Degree - Professional Social Care
Institute of Technology Carlow
01.2018 - 01.2019
BA (ORD) Level 7 Degree - Applied Social Studies in Social Care
Waterford Institute of Technology
01.2014 - 01.2017
FETAC Level 5 Minor Award - Drug & Alcohol Addiction Studies
Waterford College of Further Education
01.2012 - 01.2013
FETAC Level 6 Major Award - Supervision in Childcare
Maltings College
FETAC Level 5 Major Award - Community Care
Waterford College of Further Education
01.2006 - 01.2007
Skills
- Interpersonal Communication
- Team Leadership
- Project Management
- Strategic Planning
- Training & Resource Development
- Budgeting & Financial Reporting
- Analytical Reporting
- Quality Assurance & Compliance
Affiliations
- Reading, Book Collecting, Book Club
- Outdoor Recreation & Nature
- Community Involvement
- Mindfulness & Meditation
- Travel & Culture
Certification
IT, Administrative & Finance Skills: WordPress, AutoCAD, Microsoft Office: Word, Excel, PowerPoint, Outlook & Explorer, Healthcare Records Management, HR File Management, Payroll, An Introduction to Finance Management, Organizational Budgeting Activities & The Master Budget.
Leadership & Management: Insight HR - Dignity at Work Awareness Training Certificate, Insight HR Certificate - Managing Grievance and Disciplinary Training, Leading Remote Teams by Grow Remote, Supervision Training, Profession Supervision for HSCP, Complaints Officer Training, HSE Effective Complaints Handling, HSE Effective Complaints Investigation, Supporting Your Staff’s Mental Health, Supporting Workforce Planning, Equality & Diversity, Dignity at Work, Recovery in Mental Health.
Positive Behaviour Support: Multi-Element Behaviour Support (MEBS) Training, Studio 3 Training (Day 1 & Day 2).
Social Care Miscellaneous: HSE Designated Officer Training, Children’s First Training, KITE Autism Support Training, Irish Hospice Foundation End of Life Training, HSE Safetalk Level 2 Suicide Awareness Training, HSE ASSIST Suicide Intervention Skills Training, Self-Harm Awareness & Prevention Training, HSE Domestic Sexual & Gender Based Violence Training, Health & Sexuality Training, Communicating with People who have a Disability, NDA Disability Equality Training, Promoting Physical Activity, Communication with Consideration, Putting New Directions Into Practice, The Fundamentals of GDPR.
Languages
English
Proficient (C2)
Accomplishments
December 2024 - present, Board Member, Migraine Association of Ireland.
January 2012 - January 2016, Youth Mentor & Parent Mentor, Le Chéile Mentoring.
September 2013 - September 2015, Committee Member, Vision Mooncoin - Youth & Community Centre
References
References available upon request.
Timeline
Postgraduate Level 9 Certificate - Leadership Effectiveness
South East Technological University
01.2023 - 01.2024
Regional Support Manager
Family Carers Ireland
05.2022 - 03.2025
Regional Safeguarding Lead
Camphill Communities of Ireland
05.2021 - 05.2022
Deputy Person-in-Charge
Camphill Communities of Ireland
03.2020 - 05.2021
Team Leader/House Coordinator
Camphill Communities of Ireland
04.2019 - 03.2020
BA (HONS) Level 8 Degree - Professional Social Care
Institute of Technology Carlow
01.2018 - 01.2019
Social Care Worker/Shift Lead
Camphill Communities of Ireland
09.2017 - 04.2019
Social Care Keyworker
Camphill Communities of Ireland
09.2016 - 09.2017
Community Support Worker
Clannad Care
06.2014 - 09.2016
BA (ORD) Level 7 Degree - Applied Social Studies in Social Care
Waterford Institute of Technology
01.2014 - 01.2017
Youth Programme Coordinator
Foroige
09.2013 - 09.2015
Care Specialist & Palliative Care Specialist
Bluebird Care
02.2012 - 06.2014
FETAC Level 5 Minor Award - Drug & Alcohol Addiction Studies
Waterford College of Further Education
01.2012 - 01.2013
Care Coordinator
Private Practice
09.2011 - 06.2014
Early Childhood Educator
Waterford Childcare Centre
01.2010 - 09.2011
FETAC Level 5 Major Award - Community Care
Waterford College of Further Education
01.2006 - 01.2007
FETAC Level 6 Major Award - Supervision in Childcare
Maltings College
Postgraduate Level 9 Certificate - Green Policy & Practice
University College Dublin
/2025 - 01.2025
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