Carolyn O Connor
Galway,Ireland
Summary
Experienced Deputy Branch Manager with a demonstrated history of working in the postal industry since 1984. Proven expertise in staff management, customer service, and branch operations, including overseeing audits and ensuring compliance. Skilled in mentoring staff to enhance product knowledge and performance. Promoted to Overseer in 2001 and Deputy Branch Manager in 2022, with responsibilities including managing value stocks and covering for the Branch Manager. Committed to maintaining high standards of operational efficiency and customer satisfaction.
Overview
42
42
years of professional experience
Work history
Branch Manager. G.P.O. Galway
An Post
Galway, Ireland
1984.02 - Current
- Fostered a positive work environment, improving overall team morale.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Performed administrative tasks, maintaining an organised office environment.
- Improved customer satisfaction with personalised service techniques.
- Maintained high standards of customer service whilst dealing with challenging situations.
- Fostered a positive work environment, boosting employee morale.
- Alleviated workload of Branch Manager by assuming additional responsibilities when required.
- Implemented new sales strategies to help achieve targets.
- Handled sensitive customer information, ensuring utmost confidentiality and security.
- Monitored and resolved customer complaints with swift action plans.
- Delivered compliance training as required.
- Managed daily cash requirements for smooth business operations.
Education
Diploma - First Line Management
National College of Ireland
Ireland 09/2005 - 05/2007
Skills
I have worked as a Post Office clerk in Galway GPO from November `84 to January 2001
I was promoted to Overseer in January 2001
This involves monitoring staff and dealing with customers on a daily basis
I manage value stocks/non value stocks and complete the office cash account each week
I was promoted to Deputy Branch Manager in May 2022 and cover for the Branch Manager whenever he is on leave I also assist whenever I am required
- Branch audit experience
I carry out quarterly checks of counter stocks I monitor cash holdings by counter stocks and ensure we are audit compliant I carry out regular alarm checks
- Staff mentoring
It is important that all staff are fully informed about our products and are able to inform our customers of such I assist and encourage this whenever I can, acknowledging good performance
Timeline
Branch Manager. G.P.O. Galway
An Post
1984.02 - Current
Diploma - First Line Management
National College of Ireland
09/2005 - 05/2007