Caroline Oriordan

• Supported teams in enhancing operational efficiency to improve processes.
  Assisted in enhancing customer satisfaction through effective communication.
  Facilitated business growth by contributing to strategic planning and resource allocation.

Assisted with inbound and outbound reconciliation of accounts.

Supported credit control and debit management for down payments and staged payments.

Helped manage and complete weekly wages and contractors' staged payments.

Facilitated tax returns and revenue administration.

Coordinated contractors and their service schedules to ensure adherence to SLAs.

Planned service schedules and oversaw processes from start to finish, liaising with multiple contractors to achieve completion.

• Assisted in gathering business requirements by analysing and documenting needs.
• Supported process improvement initiatives by reviewing existing systems and suggesting workflow enhancements.
• Created data visualisations using Power BI to facilitate informed decision-making.
• Served as a liaison between business units and technical teams to ensure clear communication.
• Demonstrated core competencies in critical thinking, problem-solving, active listening, and technical proficiency in modelling tools.