Caroline Odadjian
Cork City
Summary
Passionate about my job, I consistently exceed expectations, showcasing my ability to deliver outstanding results.
My career journey is marked by a swift adaptability and an eagerness to learn, which allows me to thrive in dynamic environments.
I am committed to professional development, wholeheartedly embracing new challenges and staying informed about the latest developments in my field.
As a dedicated team member, I contribute to a positive and collaborative atmosphere, ensuring that every voice is heard and every contribution is valued.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Channel Program Senior Advisor, Channel Marketing
Dell Technologies
Cork, Ireland
10.2017 - 08.2025
- Led multiple key projects to ensure objectives were met in line with the organisation’s global vision and strategy.
- Structured and managed the relationship with the Marketing Agency (external vendor), achieving consistent performance within the agreed roadmap.
- Developed the Marketing Agency's negotiation strategy and led successful contract negotiations.
- Supported and managed Annual Business Planning Sessions and Marketing Agency Reviews.
- Created specific marketing programs and promotions.
- Prepared and delivered program reviews and executive summaries.
- Enhanced the organisation's security and resilience by collaborating on compliance and cybersecurity programs with relevant teams.
- Contributed to the Dell Global Channel Programs by developing and delivering a world-class Partner Program that enabled partners to maximise the Dell Technologies' portfolio.
- Ensured that programs reflected Channel Sales strategy and met partner requirements.
Program Manager, Global Logistics
Dell Technologies
Cork, Ireland
08.2013 - 10.2017
- Project lead for key Logistics initiatives, accountable for and ensuring objectives met in line with the organisations global vision and strategy.
- Managed multiple 3rd Party Logistics (3PL) locations across EMEA achieving consistent performance within agreed service level agreements.
- Supported design and management of Request For Quotations (RFQs) and Quarterly Business Reviews (QBRs).
- Created & Developed effective communication strategies for the team and participate in the conception of the Dell Global Fulfillment & Logistics newsletter.
- Led 3PL partners to maintain transparency across all business functions in a proactive fashion. Most importantly with regard to business challenges, issue resolution and establish corrective action plans were relevant.
- Managed and monitored Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and Metrics for each operation and business function.
- Fostered and maintained productive results-driven relationships with 3PL providers.
- Developed and documented processes, procedures relating to EMEA Logistics Operations in conjunction with 3PL providers.
- Provided Finance reporting on EMEA Logistics spend, trending and variance analysis.
Business Analyst, Partner Experience Centre
Dell Technologies
Cork, Ireland
06.2012 - 08.2013
- Provided both onsite and online training on various Dell systems to both Partner and Field users, including SalesForce.com.
- Project coordinator for multiple distributors.
- Provided pre and post-sales support to both Channel Partners & Field Users across the EMEA region.
- Acted as the first point of contact for Partner queries & support requests for all stages of the Sales Cycle.
Account Manager
Starwood Hotels
Cork, Ireland
01.2012 - 06.2012
- Learnt individual preferences of customers and tailor services accordingly for building long term client relationships while hitting quality targets.
- Proactively contacted customers to introduce services and solicit information to gain understanding of preferences.
- Processed special requests in preparation for, or during a guest's stay; coordinate with on-property concierges, partners, vendors, and other personnel as necessary.
Coordinator
Starwood Hotels
Cork, Ireland
10.2010 - 06.2012
- Created compelling and individually tailored experiences for high-value guests.
- Provided all the information that guests need to enjoy their stay and interacting with hotels for offering special services to enhance guests' stays.
- Assisted the department with various tasks such as guests' stays analysis, ensuring that the best possible guest experience is maintained and continued professional relationship between hotels and Starwood.
Education
International Master in Management - Marketing/Sales
EM STRASBOURG BUSINESS SCHOOL
Strasbourg, France 09.2005 - 09.2008
Erasmus Exchange -
UNIVERSITY COLLEGE CORK
Ireland 09.2007 - 09.2008
Prep Class -
BEAU SITE SECONDARY SCHOOL
Nice, France 09.2003 - 09.2005
Baccalauréat -
BEAU SITE SECONDARY SCHOOL
Nice, France 09.2002 - 09.2003
Skills
- Project and stakeholder management
- Contract negotiation and vendor relations
- Channel marketing and partner programs
- Logistics operations and performance tracking
- Business analysis and reporting
- Training and user enablement
- Customer experience and relationship building
- Internal communications and content creation
- Decision-Making expertise
Certification
- QQI Level 6 Project Management
- QQI Level 6 Train the Trainer
IT Tools
- Microsoft Office
- Salesforce CRM
- SAP ERP
- Ariba Procurement
- SharePoint
Languages
French
Native
English
Fluent
Italian
Elementary
Accomplishments
EMEA Top 10 Finalist – Dell AI Annual Hackathon (July 2025) Recognized for innovative, AI-driven ideas in a competitive and global hackathon.
Excellence@Dell Awards – Recognition for Outstanding Project Contributions
- Silver Award (May 2018): Delivered impactful solutions with measurable cost savings.
- Silver Award (May 2017): Executed critical deliveries for a UK customer with precision and reliability.
- Bronze Award (October 2016): Led the Redefining Weekly Metrics Project to improve operational efficiency.
- Silver Award (October 2016): Spearheaded UKI RFQ & implemented a new logistics model.
- Gold Award (March 2016): Developed and deployed the Russia DAP Project – a new logistics model.
- Gold Award (March 2015): Implemented the Automated Delivery Process, enhancing workflow automation.
Internal Innovation Challenges Active participant in Dell's Internal Innovation Challenges in 2015 , 2016 , and 2017.
Affiliations
- Art History: University College Cork - Diploma in Art history (2019/2020)
- Travelling
- Cinema
References
References available upon request.
Timeline
Channel Program Senior Advisor, Channel Marketing
Dell Technologies
10.2017 - 08.2025
Program Manager, Global Logistics
Dell Technologies
08.2013 - 10.2017
Business Analyst, Partner Experience Centre
Dell Technologies
06.2012 - 08.2013
Account Manager
Starwood Hotels
01.2012 - 06.2012
Coordinator
Starwood Hotels
10.2010 - 06.2012
Erasmus Exchange -
UNIVERSITY COLLEGE CORK
09.2007 - 09.2008
International Master in Management - Marketing/Sales
EM STRASBOURG BUSINESS SCHOOL
09.2005 - 09.2008
Prep Class -
BEAU SITE SECONDARY SCHOOL
09.2003 - 09.2005
Baccalauréat -
BEAU SITE SECONDARY SCHOOL
09.2002 - 09.2003
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