Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Caroline Mulhall

Kildare,ireland

Summary

Accomplished professional with extensive expertise in warehouse operations and management, demonstrating proficiency in inventory management systems and Warehouse Management System (WMS) software. Skilled in process improvement strategies, team leadership, and performance monitoring, with a strong aptitude for decision-making and problem-solving. Adept at utilising S.A.P software to enhance distribution and warehouse procedures while maintaining calm under pressure. Committed to fostering positive motivation and effective communication within teams, with a focus on achieving operational excellence.

Overview

10
10
years of professional experience

Work history

Warehouse Team Leader

United Drug /
Manga Park City West , Ireland
10.2022 - Current
  • Coordinated team tasks to ensure smooth workflow.
  • Kaizen project on the work floor.
  • Managed inventory control procedures with use of a proprietary software system.
  • Maintained clean and organised warehouse environment for efficient workflow.
  • Enforced health and safety regulations, ensuring a safe workplace.
  • Coached underperforming team members to improve their skills.
  • Trained new staff members for increased productivity and efficiency.
  • Streamlined order picking process, enhancing fulfilment speed.
  • Briefed team on productivity targets and process changes.
  • Enforced safety measures and proper use of PPE.
  • Delegated tasks and coordinated warehouse workflow to support continuous productivity.
  • Delivered performance appraisals to drive team productivity.
  • Investigated process faults and devised targeted solutions.
  • Selected, trained and performance-managed staff to build results-focused team.
  • Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
  • Assessed staff and team performance and regularly actioned insights to fuel improvement.
  • Worked with supply chain professionals to monitor and replenish inventory levels.
  • Exceeded warehouse productivity targets with consistent operational oversight.
  • Enhanced picking and packing output through targeted team coaching and feedback.
  • Reported daily warehouse performance data and updated company logs.
  • Planned work rotas to optimise team performance and target achievement.
  • Facilitated regular team meetings for communication of company updates and targets.
  • Handled customer queries and complaints, resulting in improved customer satisfaction.
  • Staff representation, for staff members. Attend quarterly meeting with management and HR.
  • Enhanced productivity by implementing effective delegation strategies.
  • Streamlined order picking process, enhancing fulfillment speed.
  • Monitored team performance to maintain high standards of workmanship.

Team Lead Aframe 2

United Drug
Manga Park City West , Ireland
04.2021 - 10.2022


  • Conducted comprehensive performance reviews for continuous improvement.
  • Developed robust communication channels for seamless information flow.
  • Managed complex projects, ensuring high-quality outputs.
  • Drove process improvements through rigorous analysis of existing procedures.
  • Streamlined project management processes to ensure timely delivery of tasks.
  • Improved team productivity by implementing efficient workflow strategies.
  • Liaised with senior management on strategic planning initiatives, contributing valuable insights.
  • Oversaw day-to-day operations, ensuring adherence to company standards.
  • Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
  • Upheld health and safety standards, maintaining complete compliance with department procedures.

Step Up Mezzanine

United Drug
Manga Park City West , Ireland
10.2020 - 04.2021
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Oversaw daily operations to achieve high productivity levels.

Picker and Packer

United Drug
Manga Park Citywest
10.2019 - 10.2020
  • Labelled packages correctly to facilitate proper delivery.
  • Reduced order discrepancies with careful picking of goods.
  • Used pallet jacks and other equipment safely to move heavy items.
  • Improved warehouse efficiency by meticulously sorting and arranging items.
  • Adhered strictly to health and safety regulations, reduced workplace accidents.
  • Kept up-to-date knowledge about packaging techniques for improved performance.
  • Wrapped delicate items carefully for damage-free transit.
  • Cleaned work area, promoted a healthy and safe environment.
  • Kept clean working area, reporting any issues to management.
  • Labelled and organised packages for accurate deliveries.
  • Processed orders using handheld scanners with speed and precision.
  • Double-checked orders against pick lists to reduce errors and confirm accuracy.
  • Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.
  • Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
  • Followed moving and handling procedures to minimise risk of injury when lifting and carrying weights of up to 20kg.
  • Safely moved and stored stock to protect company assets.
  • Carried out routine housekeeping duties in warehouse environment for organised spaces and stock.

Sales assistant

Harvey's Norman Flag Ship Store
Tallaght , Ireland
10.2018 - 07.2019
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Improved customer service by efficiently handling queries and complaints.
  • Demonstrated products effectively leading to increased sales conversions.
  • Trained new staff members, fostering a supportive working environment.
  • Collaborated effectively with team members to meet sales targets.
  • Built strong relationships with regular customers for repeat business.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Assisted customers with product selection for optimal satisfaction.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Built lasting relationships with clients through customer service interactions.
  • Collaborated with sales managers to meet target quotas.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Informed customers regarding promos and warranty services to increase sales.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.

Slimming World Consultant

Slimming World
Tallaght, Ireland
10.2015 - Current
  • Facilitated successful weight loss journeys through balanced diet advice and regular physical activity routines.
  • Trained individuals in adopting a positive mindset towards weight loss journey.
  • Supported weight loss goals by creating individualised meal plans and exercise routines.
  • Offered support during client meetings to enhance their understanding and comfort level.
  • Implemented diet plans to manage weight loss goals.
  • Promoted healthy lifestyle changes to support weight loss efforts.
  • Supported individuals throughout various dietary changes, aiding progress towards weight-loss goals.
  • Conducted weekly group sessions to encourage community support in weight loss journey.

Education

Certificate of Higher Education - Excel

Adult Education Service
Ireland
02.2025 -

Skills

  • Inventory management systems
  • Knowledge of warehouse software
  • Positive motivation
  • Decision-Making aptitude
  • Order picking and packing
  • Distribution and warehouse procedures
  • Warehouse operations and management
  • Experience with SAP software
  • Warehouse Management System (WMS) proficiency
  • Manual handling training
  • Process improvement strategies
  • Order Picking
  • Daily shift briefings
  • Performance monitoring
  • Team leadership and motivation
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Public speaking
  • Team building
  • Checking KPIs daily


Affiliations

  • Dancing, Walking ,Watching movies.

Timeline

Certificate of Higher Education - Excel

Adult Education Service
02.2025 -

Warehouse Team Leader

United Drug /
10.2022 - Current

Team Lead Aframe 2

United Drug
04.2021 - 10.2022

Step Up Mezzanine

United Drug
10.2020 - 04.2021

Picker and Packer

United Drug
10.2019 - 10.2020

Sales assistant

Harvey's Norman Flag Ship Store
10.2018 - 07.2019

Slimming World Consultant

Slimming World
10.2015 - Current

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Caroline Mulhall