Caroline Masters
Ballymahon
Summary
Effective communicator with a wealth of life experience and extensive knowledge. Excels at working independently and collaboratively to prioritize and achieve goals. Brings exceptional organisational, listening, and motivational skills to any team or project. Known for honesty and reliability, possesses strong social cognition and a proven ability to build and maintain client relationships. Eager to enhance skills with a growth mindset and an openness to change.
Overview
37
37
years of professional experience
Work History
Medical Secretary
Belvedere Medical Practice
09.2024 - Current
- I manage front desk operations while greeting patients warmly, checking them in and answering any queries.
- I answer a high volume of phone calls within the busy practice in a friendly and professional manner, routing messages, and providing accurate information to patients.
- Proficient in use of Socrates medical IT system to make appointments, update information and manage patient files.
- I am responsible for taking payments and acutely aware of confidentiality at all times.
Nutritionist & Wellness Counsellor
O’Hanlons Pharmacy and Whelehans Pharmacy
10.2014 - 09.2022
- I worked one-on-one with a wide range of clients aged from eight to eighty years of age advising on weight loss, weight gain, prevention, and management of chronic conditions
- Evidence-based methods are explained and encouraged with realistic goals set
- I ran well-being workshops addressing the six pillars of Lifestyle as Medicine – nutrition, exercise, sleep, social connection, addiction, and stress management
- I also addressed sustainable goals and the benefits of positivity for everyday challenges
- I worked with second-level students giving them guidelines for healthier choices in food, exercise, shopping, and meal planning when away from home
- Experience in food intolerance, diabetes management, and eating disorders
- I provided specific nutritional advice for fitness club members for improvement in body composition, reducing body fat, and building muscle
- I provided education on required nutrients and calorie intake for exercise
- I conducted body analysis days when people get to know their numbers relating to body fat, body muscle, BMR, BMI, and visceral fat
- I liaised with other healthcare professionals within the pharmacy and received referrals from GPs, pharmacy staff, and clients
- I have written articles for the Westmeath Examiner and given talks to active age groups and secondary school students
- I ran a six–week healthy eating programme with groups and individuals addressing the digestive system, emotional eating, portion control, snacking habits, saturated fat and sugar intake, and alcohol guidelines and habits
- I have compiled extensive nutrition and lifestyle content to inform my clients and help them to be active in their healthcare and I have huge resources within the subject
Bank Official
AIB Bank
05.1988 - 10.2012
- I worked as a Senior Bank Official in AIB Bank, Gweedore, Co Donegal, and Mullingar, Co
- Westmeath gaining extensive experience in every role within retail banking
- I managed a lending portfolio and worked in management support liaising with clients, credit control, and security departments
- I acquired excellent organisational, time management, and customer service skills working on my own initiative and as part of a team
Education
Special Needs Assisting -
QQI Level 6
01-2024
Professional Diploma in Positive Health (level 9) -
RCSI
05-2023
Diet & Nutrition - Distinction -
ITEC Diploma
01-2014
Certificate in Anatomy & Physiology & Pathology -
ITEC Certificate
01-2013
Professional Certificate In Consumer Credit -
Institute of Bankers
01-2011
Professional Certificate in Mortgage Practice -
Institute of Bankers
01-2010
Skills
- Commitment to Continuous Learning
- Aptitude for Science
- Confidence in leadership & methods
- Flexible & adaptable
- Empathetic & understanding
- Strong Motivational Abilities
- Excellent written and verbal communication skills
- Good social cognition and ability to put people at ease
Timeline
Medical Secretary
Belvedere Medical Practice
09.2024 - Current
Nutritionist & Wellness Counsellor
O’Hanlons Pharmacy and Whelehans Pharmacy
10.2014 - 09.2022
Bank Official
AIB Bank
05.1988 - 10.2012
Special Needs Assisting -
QQI Level 6
Professional Diploma in Positive Health (level 9) -
RCSI
Diet & Nutrition - Distinction -
ITEC Diploma
Certificate in Anatomy & Physiology & Pathology -
ITEC Certificate
Professional Certificate In Consumer Credit -
Institute of Bankers
Professional Certificate in Mortgage Practice -
Institute of Bankers
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