Caroline Kiernan
Dublin
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Administrator
St James's Hospital
Dublin, Ireland
02.2020 - Current
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Supported departmental activities by providing clerical assistance as needed.
- Designed forms and templates to streamline workflow processes within the organization.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Various Temporary Assignment
HSE
Dublin
09.2015 - 01.2020
- Registered patient for clinical appoints on Patient Administration System
- Booked follow up appointments on Patient Administration System and sent confirmation letters
- Telephoned patients prior to them attending the clinic to confirm appointment and attendance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Covered patient clinic in different location, putting together documentation detailing how to run the different clinics, for example different clinical area codes and contact numbers
Education
St Philomena's School
Carshalton, Surrey, EnglandSkills
- Office Administration
- Customer Service
- Work Planning and Prioritization
- Administrative Support
- Mail handling
- Attention to Detail
- MS Office
- Decision-Making
- Document Management
Affiliations
- Reading
- Cooking
- Socialising
- Watching spors
References
References available upon request.
Timeline
Administrator
St James's Hospital
02.2020 - Current
Various Temporary Assignment
HSE
09.2015 - 01.2020
St Philomena's School
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