Caroline Caffrey
Artane
Summary
Experienced Administrator with strengths in coordinating referrals, appointments, and patient records. Manages documentation and reporting to support clinical decision-making, ensuring accuracy and confidentiality. Personal ethos aligns with the CRC values of person centredness, respect, quality, collaboration, courage and stewardship
Overview
29
29
years of professional experience
Work History
Administrator Assistive Technology & Specialised Seating
Central Remedial Clinic
Clontarf East, Dublin
06.2023 - Current
- Supported multidisciplinary team in delivering assistive technology and specialised seating services, ensuring seamless service delivery to patients.
- Facilitated communication between clinicians, patients, and external providers, enhancing collaborative care and service coordination.
- Manage referrals, appointments and patient records with accuracy and confidentiality.
- Prepare documentation, reports and correspondence to support clinical decision making.
- Maintain databases and tracking systems for equipment, assessments, and service delivery.
- Order and monitor stock of specialised equipment, ensuring timely supply.
- Implemented process improvements, resulting in enhanced efficiency and an improved patient experience.
Outpatient Appointments Administrator
Bon Secours Hospital
Glasnevin, Dublin
01.2022 - 06.2023
- Accurately register patients within PIMS and process appointments for Diagnostic Services as per departmental protocols.
- Order/Scan and plan appointments for patients within RIS for all diagnostic imaging modalities.
- Plan and organise appointments, maximising resources and time slots.
- Prioritised hospital patrons and patients to enhance overall service experience.
- Liaise with other departments, G.Ps, consultants, secretaries and colleagues to ensure effective patient management.
- Handled all fax, email, and letter queries promptly to ensure effective communication.
- Facilitated collection of fees and insurance excess by providing accurate information to callers and potential service users.
- Maintain confidentiality in accordance with Hospital and Department policy.
- Support Central Registration/Diagnostic Services as the need arises following discussion with line manager.
- Implemented quality standards to maintain high service levels consistently.
- Inducted staff in office protocols and procedures.
- Comply with Health & Safety Regulations ensuring safe working practices and a safe working environment.
School Assistant, School of Human Development
DCU
Dublin, Dublin
05.2019 - 12.2021
- First point of contact for the school for academic and administrative staff, students and the public.
- Supported Head of School in managing school operations and ensuring efficient functioning.
- Administration support for the part-time MACSPW programme.
- Processed monthly payroll for part-time lecturers and tutors, ensuring timely and accurate payments.
- Raising Contracts for part-time lecturers and tutors for each semester and keeping up to date records.
- Collect and process assignment submissions and liaise with externs in their examination of students’ assignments and exam papers.
- Coordinated room bookings, catering, and travel arrangements for academic staff, facilitating smooth event execution.
- Supporting meetings, taking minutes for all school meetings.
- Processing orders, checking invoices, confirming deliveries.
- Managed expenses using CORE system.
- DCU Institute of Education St. Pat's Campus
Legal Secretary
O’Leary Maher Solicitors
Killester, Dublin
04.2003 - 05.2019
- Transcribed digital dictation for complex legal documents, ensuring accuracy and adherence to formatting standards.
- Preparing correspondence and documentation for Court.
- Managed the opening, closing, and archiving of case files to ensure proper documentation and retrieval.
- Diary management for solicitors and partners of the office.
- Screening calls and talking to clients.
- Managed billing and processed expenses for client accounts, maintaining detailed records for financial tracking.
- Track changes and formatting large documents.
- Working with case management system Cortbase.
- Performed secretarial duties to support daily office operations, contributing to enhanced workflow efficiency.
Legal Secretary
Gaffney Halligan & Co. Solicitors
Dublin, Dublin
10.1997 - 04.2003
- Preparing, editing and formatting correspondence, court documents and other legal documents.
- Typed legal documents using dictaphone to ensure accuracy and clarity.
- Managed incoming telephone calls for fee earners, ensuring effective communication and prompt response.
- Liaising with clients.
- Created and organised new client files, enhancing record-keeping efficiency and accessibility.
- Processed client billing, facilitating timely payment for services and maintaining client satisfaction.
- High volume filing.
- General administration including photocopying, faxing etc.
Education
Medical Terminology -
College of Management and IT
01-2021
Legal Secretary Award - Introduction to different areas of law - probate, conveyancing, family law
Pitman Training
Dublin, 201-1999
Certificate in Reception and Tourism - Reception skills, typewriting, microsoft word & tourism awareness
Marino College
Dublin, 301-1996
Skills
- CM8 Super user
- P2P system user
- Documentation preparation
- Microsoft Office systems
- Dictation typing
- HSELand courses
Accomplishments
- I am a volunteer in the Artane summer project which is a voluntary local community group where we run a camp for two weeks for children from the age of 6 to 16 during the summer months. I have also covered a term as the secretary of the project and this year I am the publications coordinator.
- I've completed the Dublin Mini Marathon several times and have raised funds for several charities.
- I have completed an evening photography course and my work was part of a photography exhibition.
References
Available upon request.
Timeline
Administrator Assistive Technology & Specialised Seating
Central Remedial Clinic
06.2023 - Current
Outpatient Appointments Administrator
Bon Secours Hospital
01.2022 - 06.2023
School Assistant, School of Human Development
DCU
05.2019 - 12.2021
Legal Secretary
O’Leary Maher Solicitors
04.2003 - 05.2019
Legal Secretary
Gaffney Halligan & Co. Solicitors
10.1997 - 04.2003
Medical Terminology -
College of Management and IT
Legal Secretary Award - Introduction to different areas of law - probate, conveyancing, family law
Pitman Training
Certificate in Reception and Tourism - Reception skills, typewriting, microsoft word & tourism awareness
Marino College