Carolina Rodrigues

• Answered customer emails and telephone calls promptly to avoid on-hold wait times within fast-paced environment
• Cultivated customer loyalty, promoted repeat business and improved sales by offering advice and assistance to customers, paying attention to special needs or wants
• Logging over 50 daily transactions accurately in CloudBeds’ financial portal and ensuring all outstanding invoices have been fulfilled through processing, verifying, and reconciling invoices
• Reconciling all transactions for the day (spanning multiple payment methods and systems) as well as written report of day's numbers and events
• Enforcing all regulations (including GDPR) with customers as well as colleagues internally
• Onboarding and training of new hires

• Responsible for processing over 400 guests every day; updating and protecting customer´s data following European Data Protection (GDPR), in one of Ireland's leading hostels
• Answered constant flow of customer calls and emails from prospective clients, guests and partners such as Hostelworld and Booking.com with minimal wait times
• Engaging and advising guests directly, creating a positive experience for them, offering exceptional customer service
• Exceeded sales goals and service targets by cultivating and securing new customer relationships

• Increased brand awareness through event marketing, demonstrations, sales and brand promotion

• Helped customers locate products and checked store system for stock at other sites
• Fielded customer questions to share information about products, availability and pricing

In order to increase my proficiency in Business English and to aid my professional development, I have held a number of part-time roles ranging from retail and customer service (receptionist) to sales (Liffey College English School)