Carol Cashman
Blackrock Cork
Summary
Accomplished leader with a strong focus on customer service, Expertise in identifying opportunities for improving operational efficiency, ensuring compliance and delivering superior client experiences.
With 30 years of diverse industry experience, both in employment and self-employment, showcasing a strong foundation of knowledge and skills. Committed to hard work and self-motivation, consistently pursuing opportunities for skill enhancement. Proven ability to adapt and thrive in various environments, contributing effectively to team and organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner Manager
Cocoa chocolate shop and cafe
Cork
09.2017 - 07.2025
- Managed daily operations of all aspects of the business.
- Managed a dedicated team, ensuring excellent customer service and team performance.
- Ensured compliance with health and safety regulations, and managed relationships with suppliers.
- Implemented marketing strategies to enhance brand visibility and attract customers.
- Maintained relationships with regular customers by providing superior customer service.
- Oversaw financial management, including budgeting and forecasting.
- Identified new opportunities for growth, expansion, and diversification.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Bank Official
Bank of Ireland
Cork
09.2004 - 10.2014
- Managed cash transactions as official cashier, ensuring accuracy and security.
- Oversaw self-service machines, programming, filling, and balancing for optimal performance.
- Addressed customer inquiries and issues at service station while upselling products.
- Led Future Branch Model initiative as primary welcome advisor, enhancing client experience.
- Completed multiple courses in customer care and compliance, training staff on best practices.
- Supported Customer Service Manager in branch operations and staff coordination.
Education
Public Relations -
Munster Institute of Technology
Cork01-2000
Teachers Diploma in Acting & Drama -
London Academy of Music & Dramatic Art
London01-1998
Community And Health Services- Nursing Studies -
College of Commerce
Cork01-1994
Leaving Certificate -
Christ King Secondary School
Cork01-1993
Skills
- Customer service excellence
- Business management
- Team leadership
- Compliance oversight
- Operational planning
- Analytical skills
Certification
- Full Clean driving licence
- ECDL- Sight & Sound Business School
- Developmental Psychology Certificate
- Cognitive Psychology Certificate
Accomplishments
- As a youth worker with an Orgra Chorcai, I established and ran my neighborhood youth club, organizing activities and events for hundreds of young people over the years. I represented Ireland at international youth conferences, influencing policymakers in Europe
- Theatre - I have directed, choreographed, and performed with a variety of theatre companies both nationally and internationally, as well as attending many workshops and courses
References
References available upon request.
Timeline
Owner Manager
Cocoa chocolate shop and cafe
09.2017 - 07.2025
Bank Official
Bank of Ireland
09.2004 - 10.2014
Public Relations -
Munster Institute of Technology
Teachers Diploma in Acting & Drama -
London Academy of Music & Dramatic Art
Community And Health Services- Nursing Studies -
College of Commerce
Leaving Certificate -
Christ King Secondary School
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