Carlos Ciotti
Dublin ,Dublin
Summary
Outgoing and friendly worker delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication. Versatile and hardworking driven to improve productivity and customer relations with professional demeanour and attention to detail.
Overview
8
8
years of professional experience
Work history
Receptionist
Rezz Dublin Hotel
Dublin, Dublin
09.2023 - Current
- Answered 20 telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered and helped resolve enquiries from guests, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Greeted incoming guests in a professional manner and provided friendly, knowledgeable assistance.
General manager
CIDEL A.C. Investor.
Araure , Portuguesa, Venezuela
11.2019 - 02.2022
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Negotiated with vendors and service providers to control corporate expenditures.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Assistant manager
Mr Pretzels Panama
Panama City , Panama
11.2015 - 09.2019
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Bachelor of Science - Commercial Engineering
Univeridad Interamericana de Panama
Panama 09/2015 - 05/2020
Certificate of Higher Education - Management Abilities
Universidad Interamericana de Panama
Panama 07/2017 - 09/2017
Certificate of Higher Education - English Language
Kaplan International School
Canada / United State 03/2022 - 11/2022
Certificate of Higher Education - Intermediate Excel Course
CEINPORT
Venezuela 05/2023 - 05/2023
Skills
Critical Thinker
Team Worker
Strong communication skills
Advanced knowledge in marketing and sales
Customer service oriented
Ability to work quickly and efficiently, often in a fasted - paced environment
Strong organizational skills
Ability to work in the Microsoft office package (PowePoint, Excel, World)
Languages
English
Fluent
Spanish
Native
Timeline
Receptionist
Rezz Dublin Hotel
09.2023 - Current
General manager
CIDEL A.C. Investor.
11.2019 - 02.2022
Assistant manager
Mr Pretzels Panama
11.2015 - 09.2019
Bachelor of Science - Commercial Engineering
Univeridad Interamericana de Panama
09/2015 - 05/2020
Certificate of Higher Education - Management Abilities
Universidad Interamericana de Panama
07/2017 - 09/2017
Certificate of Higher Education - English Language
Kaplan International School
03/2022 - 11/2022
Certificate of Higher Education - Intermediate Excel Course
CEINPORT
05/2023 - 05/2023
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