Carlos Angerami

• Maintained company standards with regular quality checks.
• Handled customer complaints, leading to higher satisfaction levels.
• Provided first-line support to staff members, resolving issues promptly.
• Delegated tasks effectively, maximising employee skill utilisation.
• Maintained high standard of customer service whilst handling multiple responsibilities simultaneously.

• Managed up to 500 daily covers, ensuring efficient service in a high-turnover environment.

• Resolved customer complaints promptly, fostering a positive dining environment.
• Assisted in menu development for improved guest satisfaction.
• Delivered quality service by providing warm and welcoming environment.

• Ensured customer satisfaction by offering product samples and explaining product features.
• Maintained high standards of cleanliness within deli area, promoting a healthy environment.
• Assisted in stock control for better inventory management.

• Enhanced customer satisfaction by promptly attending to queries and requests.
• Managed table settings for optimal dining experience.
• Ensured cleanliness of restaurant area with regular sweeping and wiping.
• Delivered excellent customer service through friendly and polite interaction.

• Removed, washed and polished empty glasses, took plates to kitchen and discarded trash
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines

• Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals
• Served high volumes of guests in fast-paced service environments with exceptional customer care
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas
• Delivered food and drinks from kitchen to respective tables to meet timely expectations

• Accepted and processed cash, cheque, card and mobile payments using POS systems
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs
• Provided excellent sales services by offering bespoke product advice to meet exact customers needs
• Operated cash registers with accuracy and processed cash and card transactions
• Fostered positive relationships with customers to enhance loyalty and retention
• Maintained impeccably high standards store presentation and hygiene through cleaning