Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carla Grigoras

Balbriggan,Ireland

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Skilled in multi-line telephone operation and adept at building strong client relationships, I consistently resolved issues and enhanced communication channels, contributing to a positive and efficient work environment.

Overview

5
5
years of professional experience

Work History

Receptionist

All in Care Ltd
08.2024 - Current
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.

Sales Assistant

IceBox Off Licence
04.2023 - 05.2024
  • Increased sales by building strong customer relationships and providing excellent service.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.

Store Assistant

Lidl Ireland
10.2022 - 04.2024
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Collaborated with team members to ensure seamless operations during peak hours and special events.
  • Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
  • Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
  • Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.

Florist Boutique Assistant

Mayflower Vintage Floral Design
09.2020 - 07.2022
  • Maintained cleanliness and organization throughout the boutique workspace, fostering a pleasant environment for both employees and customers.
  • Streamlined inventory management, ensuring timely restocking of floral supplies and maintaining optimal levels for customer needs.
  • Collaborated with team members to design eye-catching window displays, attracting new clientele and boosting sales.
  • Supported in-store sales promotions, frequently engaging in product upsell activities.

Education

High School Diploma -

Ardgillan College
Balbriggan, Ireland
05-2023

Skills

  • Multi-line telephone operation
  • Data entry
  • Typing speed
  • Customer and client relations
  • Documentation and reporting
  • Database administration
  • Schedule management
  • Travel planning
  • Staff management
  • Customer service
  • Inventory management

Languages

English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
Irish
Upper intermediate (B2)

Timeline

Receptionist

All in Care Ltd
08.2024 - Current

Sales Assistant

IceBox Off Licence
04.2023 - 05.2024

Store Assistant

Lidl Ireland
10.2022 - 04.2024

Florist Boutique Assistant

Mayflower Vintage Floral Design
09.2020 - 07.2022

High School Diploma -

Ardgillan College

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Carla Grigoras