Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carl Coughlan

Sligo

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

EE
Remote
09.2024 - Current
  • During my time working in mobile tech support for EE, I developed strong problem-solving and customer service skills by assisting customers with a wide range of technical issues related to mobile devices, network connectivity, and account services. I consistently delivered clear, effective solutions while maintaining a high level of customer satisfaction. My role also involved troubleshooting software and hardware problems, guiding users through device setup and configuration, and collaborating with internal teams to resolve complex cases efficiently.

Cleaning Contractor

Flannery's Cleaning Services
Sligo
07.2024 - 09.2024
  • Emptied all wastebaskets and disposed of trash in designated receptacles.
  • Stocked restroom supplies such as toilet paper, soap, and paper towels.
  • Replaced light bulbs as necessary throughout the building.
  • Scrubbed walls to remove dirt and grime.
  • Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
  • Sanitized all high-touch areas using approved chemicals.
  • Monitored inventory levels of cleaning supplies and restocked shelves as needed.
  • Recorded daily activities accurately in logbooks provided by management.

Customer Service Representative

Eir
Sligo
01.2023 - 04.2024
  • While working at Eir, I gained valuable experience in customer service, billing support, and contract renewals. My responsibilities included handling customer inquiries, resolving billing issues, processing re-contracts, and ensuring a smooth and positive experience for each client. I consistently delivered clear and accurate information, maintained attention to detail in all account updates, and helped drive customer retention through efficient and friendly service.

Purchase Assistant

The Hardiman Hotel
Galway
07.2022 - 01.2023
  • Researched market trends and pricing to ensure competitive prices on products and services purchased.
  • Reviewed invoices for accuracy prior to processing payments to suppliers and vendors.
  • Managed inventory levels by monitoring stock levels and ensuring timely restocking when needed.
  • Provided assistance in resolving disputes related to purchase orders, invoicing discrepancies.
  • Evaluated existing purchasing processes and identified areas for improvement or optimization.
  • Prepared purchase orders based on approved requisitions in accordance with company policies and procedures.

Education

GTI
Galway

Skills

  • Technical support
  • Network troubleshooting
  • Billing resolution
  • Customer retention
  • Account management
  • Customer relationship management
  • Problem solving
  • Team collaboration
  • Adaptability
  • Sales closing

References

References available upon request.

Timeline

Customer Service Representative

EE
09.2024 - Current

Cleaning Contractor

Flannery's Cleaning Services
07.2024 - 09.2024

Customer Service Representative

Eir
01.2023 - 04.2024

Purchase Assistant

The Hardiman Hotel
07.2022 - 01.2023

GTI

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Carl Coughlan