Carina Morahan
Louisburgh,Co. Mayo
Summary
A dedicated professional with a strong foundation in communication and customer service, known for impeccable courtesy and professionalism. Demonstrates exceptional administrative and management skills, with proven experience in team leadership and motivation. Adept at building lasting customer relationships through a friendly and approachable demeanour, complemented by great attention to detail.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work history
Community Manager
Regus CME Ireland
06.2022 - 12.2023
- Developing daily routines and processes that work for each centre and working with my team in delivering 'Great Day at Work' for each of our clients.
- Manage all company correspondence including phone calls, emails and post. I would also manage phone calls, emails and post for our large number of virtual office clients.
- Prepare any packages for our clients that need to be sent by couriers and ensure that all necessary paper work is filled in correctly.
- Develop and foster relationships with third party vendors to maintain the building and ensure there is a healthy and safe work environment for our clients.
- Set up, decorate and order furniture for our show offices to help with sales and to provide potential clients with multiple choices of set up for their office space.
- Account Set Up Specialist: I was assigned 5 of our offices in Dublin and would be the main contact for every new office and co-working client that signed up. My role as Account Set Up Specialist was to ensure that their account is set up correctly before their start date. I would run through invoices explaining all sections, ensure payment methods are added along with all team members information.
- Assist our Sales Managers with any walk in tours to the centre, creating sales materials and selling our office space ensuring that the potential client signs up to our centre.
- Maintain documents for both internal and external audits.
- Actively participating in learning and development lectures to further my career and to ensure that I can be the best asset to each team I work with.
- Debt Collection: Each month I work through a list of debtors, follow up with each client and gather payments and explain invoices to clients so they understand their invoice and any payment queries they may have.
- Co-ordinate catering for any meeting room bookings and day offices booked.
- Maintain stationary in the office and manage deliveries and stock takes.
- Motivate and guide my team through any issues we may face and to ensure a warm and inviting atmosphere for all clients.
- Monitor all centre information such as terminations, sales, occupancy reports and any areas we could improve our customer experience in.
Sales Administrator
McCormac Farms
12.2021 - 06.2022
- Provide administrative support to the procurement and sales team.
- Maintain and update online and manual customer files.
- Provide front of house telephonist and reception service.
- Administration of client accounts (invoicing, receipting, credit control etc.).
- Provide a high standard of Customer Service to all stakeholders.
- Working alongside the marketing team to assist them with their social media platforms.
Energy Services Executive
Energia
02.2020 - 12.2021
- Managing residential EEO's, including achievement of targets in the residential and energy poverty sectors.
- Representing Energia at various forums such as engagements with SEAI. Develop and foster relationships with third party vendors in the domestic retrofit space and also in the Lighting as a Service department.
- Developed and implemented a finance system for our LaaS projects alongside one of our lead lighting designers/ project managers. The system which was put in place was approved by our Finance Director. This system is a key component in ensuring quotes were gathered in a timely manner, invoices paid correctly and all payments made were sanity checked before being complete.
- Draft & Review of contracts for Energy Services Management.
- Maintain documents for both internal and external projects.
- First point of contact for third party vendors for Energia's active projects & schemes.
- Part of the 'Return to Work' team- I have worked with my colleagues on implementing all measures and guidelines set out by the Irish Government to ensure a safe return to work for all of our team members. I developed a system of hot desking with each team, using a time table for all members managed by the team managers.
- Provide support to the domestic sales team on current projects being run by the Energy Services Department.
- Raising of POS for a number of teams across the Energia group – Maintaining adequate track and trace of each PO raised and invoice paid under said PO.
Community Manager
Regus
10.2015 - 02.2020
Customer Service
DAA
05.2015 - 10.2015
Cabin Crew
Workforce International
03.2014 - 05.2015
Floor Supervisor
The Baggot Inn
06.2011 - 05.2013
Education
FETAC Level 5 - Nursing Studies
Dunboyne College of Further Education
Dublin, Leinster 09.2011 - 06.2012
Skills
Communication skills
Customer service excellence
Team management and motivation
Professionalism and courtesy
Administrative and management expertise
Attention to detail
Timeline
Community Manager
Regus CME Ireland
06.2022 - 12.2023
Sales Administrator
McCormac Farms
12.2021 - 06.2022
Energy Services Executive
Energia
02.2020 - 12.2021
Community Manager
Regus
10.2015 - 02.2020
Customer Service
DAA
05.2015 - 10.2015
Cabin Crew
Workforce International
03.2014 - 05.2015
FETAC Level 5 - Nursing Studies
Dunboyne College of Further Education
09.2011 - 06.2012
Floor Supervisor
The Baggot Inn
06.2011 - 05.2013