Carey Simpson
Summary
Sales and customer service professional with 8+ years of experience driving revenue growth and cultivating strong client relationships in diverse sectors, including pharmaceutical sales, sports nutrition, and dental administration. Proven expertise in strategic planning, market analysis, and customer retention. Consistently surpasses sales targets and expands market share. Passionate about leveraging communication and B2B sales skills to drive innovation and propel business success while remaining attuned to market trends and customer needs.
Overview
9
9
years of professional experience
Work History
Sales & Administration
The Sports Nutrition Association
09.2024 - Current
- Consistently exceeded monthly sales targets, maximising revenue growth and achieving outstanding performance metrics.
- Doubled sales for five consecutive months by successfully converting prospects into loyal customers.
- Boosted sales conversion rates by effectively guiding customers to relevant departments and sales associates, ensuring a seamless customer experience.
- Analysed sales data to identify trends, capitalise on opportunities, and enhance overall sales performance.
- Actively collaborated with leading organisations, including Sports Medicine Australia (SMA) and Exercise & Sports Science Australia (ESSA), to strengthen industry connections and opportunities.
- Guided students in career planning, providing valuable advice for informed and confident decision-making.
- Highlighted course benefits to showcase value, helping students envision tangible results from their enrolment.
- Tailored messaging to audience-specific needs, building stronger connections, trust, and engagement.
- Addressed cost and commitment concerns by leveraging testimonials, offering trials, and providing flexible options to facilitate easier enrolment decisions.
- Contributed to improving global nutrition standards through education, regulation, and the ongoing enhancement of industry practices.
- Empowered students to positively impact approximately 25 lives annually, with nearly 1,000 members collectively transforming 25,000 lives each year.
Pharmaceutical Sales Representative RX
Arrotex Pharmaceuticals
05.2022 - 09.2024
- Achieved a 17.3% increase in territory MAT revenue vs. prior year, demonstrating exceptional sales growth and strategic territory management.
- Delivered an 8.9% increase in FYTD territory revenue vs. prior year, showcasing consistent year-on-year performance improvement.
- Boosted quarterly territory revenue by 2.8% vs. prior year, maintaining steady growth across all key metrics.
- Awarded "State of the Year (22-23)" as part of the QLD Team at Arrotex Pharma, recognising outstanding contributions to sales and team success.
- Nominated for the Accountability Award, reflecting a high level of dedication, responsibility, and professionalism.
- Specialised in biologic's, including Adalimumab and Etanercept, with active involvement in biologic's and Prolia patient support programs, ensuring optimal patient care outcomes.
- Collaborated closely with healthcare professionals, hospital representatives, and broader hospital teams, delivering tailored education and building trust to support pharmacist owners, managers, and staff.
- Consistently exceeded individual, territory, and company targets, driving sales, market share, call metrics, and effective sample distribution.
- Enhanced pharmacy loyalty and substitution compliance across the territory since May 2022, fostering long-term partnerships and repeat business.
- Built and maintained strong relationships with healthcare providers, key opinion leaders, and stakeholders, enhancing collaboration and driving business success.
- Skilled in designing and executing sales strategies, aligning with company objectives and adapting effectively to evolving market conditions.
- Utilised pre-call planning and data analysis to optimise sales performance, develop data-driven strategies, and maximise impact across assigned territories.
- Analysed sales data to identify areas for improvement, implementing targeted solutions to enhance performance and drive revenue growth.
Dental Administration
Smile Time Family Dental
01.2023 - 09.2023
- Patient Care and Communication: Communicate professionally with patients, address concerns with empathy, and ensure a positive experience from check-in to billing.
- Scheduling and Time Management: Efficiently book appointments, manage the calendar to minimise wait times, and coordinate reminders to reduce no-shows.
- Medical Billing and Insurance: Familiar with dental coding, insurance coordination, and account management, ensuring smooth billing and payments.
- Record-Keeping and Organisation: Maintain patient records with dental software, organise files and supplies, and uphold confidentiality.
- Technical Proficiency: Skilled in dental and office software, basic IT troubleshooting, and efficient document management.
- Compliance and Safety: Knowledge of privacy regulations and infection control standards to maintain a safe, compliant environment.
- Adaptability and Problem-Solving: Handle scheduling conflicts, billing issues, and patient concerns calmly and flexibly in a busy setting.
Pharmaceutical Sales Representative OTC
Arrotex Pharmaceuticals
08.2021 - 05.2022
- Increased territory revenue by 24.2% year-to-date compared to the previous year, demonstrating exceptional sales performance and strategic management.
- Boosted territory profit by 27% in a single month, leveraging strong healthcare relationships and targeted sales strategies.
- Achieved 8% revenue growth in the territory for the quarter, outperforming prior-year results and maintaining consistent growth.
- Nominated for the Outstanding Business Growth Award, recognising exceptional contributions to sales growth and territory performance.
- Consistently met and exceeded individual, territory, and company objectives, driving sales, market share, call metrics, and effective sample distribution.
- Surpassed weekly sales targets consistently, enhancing product visibility, adoption, and overall market share.
- Secured key contracts through effective negotiation, driving significant market share growth and strengthening client partnerships.
- Utilised pre-call planning and data analysis to develop targeted strategies, optimise sales performance, and maximise territory impact.
- Developed innovative approaches to increase OTC sales, consistently exceeding company goals and expectations.
- Engaged clients in comprehensive program discussions and presentations, delivering value-added education and demonstrating product benefits to increase volume and loyalty.
- Expert at building enduring relationships with healthcare providers, key opinion leaders, and stakeholders, enhancing collaboration and driving business success.
- Analysed market trends to optimise sales strategies, resulting in measurable improvements in performance and growth.
Pharmaceutical Sales Representative OTC & RX
Pharmacor Pharmaceuticals
09.2020 - 08.2021
- Expanded market share by identifying potential clients and converting them into long-term customers, driving sustained business growth.
- Increased sales revenue by building strong relationships with pharmacy owners and managers, delivering impactful product presentations to enhance adoption and loyalty.
- Utilised pre-call planning and data analysis to develop strategic approaches, optimise sales performance, and maximise territory impact.
- Fostered cross-functional partnerships to improve service delivery, aligning team efforts with organisational goals and elevating client experience standards.
- Managed client inquiries and resolved issues promptly, resulting in improved satisfaction and increased customer retention.
- Resolved complaints using data-driven solutions, ensuring timely and effective outcomes while maintaining strong client relationships.
- Adhered to established procedures and standards, consistently delivering exceptional service and upholding organisational excellence.
Client Manager
Suncorp Group
02.2020 - 09.2020
- Delivered exceptional client service, building strong rapport to enhance satisfaction, retention, and trust.
- Handled 100+ client calls per shift, assisting individuals who had lodged claims by providing updates, resolving inquiries, and ensuring accurate processing.
- Resolved customer issues and complaints effectively, providing tailored solutions and alternatives within set timeframes, following up to ensure resolution, satisfaction, and loyalty.
- Assisted an average of 10 clients per hour, ensuring precise account and claims management while maintaining a positive experience.
- Maintained detailed records of client interactions, ensuring accurate reporting, clear communication, and seamless coordination across teams.
- Organised daily workflows effectively, prioritising tasks to meet deadlines and enhance team productivity.
Customer Service Officer
TAFE QLD
11.2019 - 02.2020
- Expanded the student base by generating an average of 15 enrolment referrals per month through targeted outreach and personalised recommendations.
- Increased course enrolments by implementing innovative promotional strategies and providing tailored guidance to prospective students.
- Enhanced student satisfaction by promptly addressing and resolving inquiries regarding courses, enrolments, and support services, ensuring a seamless experience.
- Assisted a high volume of prospective and current students daily, maintaining a positive attitude and prioritising their needs to ensure satisfaction and successful enrolments.
- Maintained in-depth knowledge of courses and programs, providing accurate information and personalised advice to help students choose the best-fit educational path.
- Collaborated with team members to identify and implement process improvements, streamlining enrolment and support services for students.
- Accurately recorded student interactions and enquiries, ensuring detailed documentation for follow-ups and effective communication across teams.
- Supported students over the phone by answering questions, guiding them through the enrolment process, and processing course applications efficiently.
Personal Trainer/Fitness Consultant
Goodlife Health Clubs
01.2016 - 03.2019
- Motivated clients to achieve their fitness goals through a personalised and supportive approach, offering tailored training programs and realistic, measurable objectives.
- Designed and delivered customised fitness plans, including strength training, cardiovascular exercise, flexibility routines, and modifications for clients with injuries, ensuring safe and effective progress.
- Educated clients on proper exercise techniques and holistic wellness, covering fitness, nutrition, stress management, and ergonomics to enhance overall health and performance.
- Operated an independent personal training business, managing client acquisition, retention, and referrals to drive growth and maintain a full roster of satisfied clients.
- Implemented innovative client engagement strategies, leveraging social media, technology, and word-of-mouth referrals to expand business visibility and attract new clients.
- Drove business growth by generating referrals through targeted marketing efforts and delivering exceptional client experiences.
- Maintained up-to-date knowledge of fitness methodologies and industry trends, continually enhancing client programs to ensure the highest standard of service.
Education
Bachelor - Exercise & Sport Science
Australian Catholic University
Brisbane, QLD12.2019
CERTIFICATIONS
REFERENCES
Skills
- B2B Sales
- Strategic Planning
- Retention Strategies
- Exceptional Customer Service
- Patient Care and Communication
- Adaptability and Problem-Solving
- Teamwork and Collaboration
- Scheduling and Time Management
- Telephone Skills
- Attention to Detail
- Record-Keeping and Organisation
- Medical Terminology
- Microsoft Office
Timeline
Sales & Administration
The Sports Nutrition Association
09.2024 - Current
Dental Administration
Smile Time Family Dental
01.2023 - 09.2023
Pharmaceutical Sales Representative RX
Arrotex Pharmaceuticals
05.2022 - 09.2024
Pharmaceutical Sales Representative OTC
Arrotex Pharmaceuticals
08.2021 - 05.2022
Pharmaceutical Sales Representative OTC & RX
Pharmacor Pharmaceuticals
09.2020 - 08.2021
Client Manager
Suncorp Group
02.2020 - 09.2020
Customer Service Officer
TAFE QLD
11.2019 - 02.2020
Personal Trainer/Fitness Consultant
Goodlife Health Clubs
01.2016 - 03.2019
Bachelor - Exercise & Sport Science
Australian Catholic University
CERTIFICATIONS
REFERENCES
Similar Profiles
Rajeena ShahinRajeena Shahin
Medical Director at Physician's Association for Nutrition, IndiaMedical Director at Physician's Association for Nutrition, India
SKHUMBUZO INNOCENTSKHUMBUZO INNOCENT
Machine Operator Technician at Ultimate Sports NutritionMachine Operator Technician at Ultimate Sports Nutrition
Maxwell RossMaxwell Ross
Retail Execution Specialist at BodyArmor Sports NutritionRetail Execution Specialist at BodyArmor Sports Nutrition
Shelley WoodwardShelley Woodward
Sales & Administration at Andersen's FlooringSales & Administration at Andersen's Flooring
JOY HARRISJOY HARRIS
Commercial Assistant •Sales Support Executive •Sales Administration Planner / Scheduler •Inventory / Warehouse / Operations Administrator, Sales – Team Leader •Internal Sales Consultant •Receptionist •Telesales Operator •Sales Assistant •Cashier at GivaudanCommercial Assistant •Sales Support Executive •Sales Administration Planner / Scheduler •Inventory / Warehouse / Operations Administrator, Sales – Team Leader •Internal Sales Consultant •Receptionist •Telesales Operator •Sales Assistant •Cashier at Givaudan