Caren Cristina Da Conceição
Bundoran,County Donegal
Summary
Dedicated professional with expertise in customer service and support, administrative and business support, and team leadership. Demonstrates strong skills in effective communication, problem solving, and analysis. Proficient in Microsoft Excel for data reporting and analysis, dashboard management, and KPI monitoring. Known for exceptional organisational and time management skills, attention to detail, adaptability, and the ability to work under pressure. Committed to leveraging these competencies to drive operational efficiency and enhance team performance.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
BUSINESS SUPPORT ANALYST
TAHTO
Goiania, Brazil
2021.11 - 2026.05
- Assisted in developing and maintaining operational and performance reports.
- Supported analysis of business data to aid management decisions.
- Helped create and monitor dashboards and key performance indicators (KPIs).
- Worked with Microsoft Excel, and reporting tools to facilitate reporting.
- Provided assistance to managers and operational teams through data-driven insights.
- Contributed to process improvement initiatives and performance monitoring.
- Prepared reports, presentations, and operational analyses.
OPERATIONS SUPERVISOR
Brasil Telecom Call Center
Goiania, Brazil
2018.11 - 2021.09
- Facilitated operational teams and assisted with daily business tasks.
- Observed team output and service quality measures.
- Provided training and continuous support to team members.
- Coordinated schedules and managed operational assets.
- Organised performance evaluations and team discussions.
- Aided in reaching productivity and quality standards.
- Supported reporting and operational assessments.
Operations agent
Brasil Telecom Call Center
Goiania, Brazil
2009.11 - 2018.11
- Delivered customer service and support effectively.
- Addressed customer enquiries and resolved service-related issues promptly.
- Maintained records and documentation accurately.
- Operated in a target-driven, customer-focused environment.
- Assisted customers through various communication channels.
Education
Bachelor's Degree in Human Resources Management -
Universidade Estácio de Sá
Goiania 2020.01 - 2024.12
Skills
- Customer service and support
- Administrative and business support
- Team leadership and collaboration
- Effective communication
- Problem solving and analysis
- Microsoft Excel and Power BI
- Data reporting and analysis
- Dashboard management and KPI monitoring
- Organizational and time management skills
- Attention to detail and adaptability
- Ability to work under pressure
Languages
English
Elementary
Portuguese
Native
Timeline
BUSINESS SUPPORT ANALYST
TAHTO
2021.11 - 2026.05
Bachelor's Degree in Human Resources Management -
Universidade Estácio de Sá
2020.01 - 2024.12
OPERATIONS SUPERVISOR
Brasil Telecom Call Center
2018.11 - 2021.09
Operations agent
Brasil Telecom Call Center
2009.11 - 2018.11