Caoimhe Smith
Drumina, Virginia, Co. Cavan
Summary
Friendly and upbeat guest service professional bringing several years of exceptional hospitality and tourism experience. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
Guest Service Agent
Hotel St Moritz
Queenstown, Otago
01.2025 - 10.2025
- Provide a high standard of service to all hotel guests—specifically anticipating and proactively attending to guest requests and event/activity bookings.
- Greet, check in/check out, and assist guests.
- Co-ordinate group arrivals (including welcome), departures, and check-ins, and assist with activities during their stay.
- Ensure professionalism and accuracy with information and billing during arrival and departure.
- Follow procedures for cash and security at the front desk.
- Ensure reservations have correct tariffs, and up-sells.
- Assist in the management of the Front Office operation to achieve a reputation as a market leader in individualized, customer-focused service.
- Provide expertise and support within other hotel departments, including food and beverage, and housekeeping.
On-Board Host
Rocky Mountaineer
Vancouver
04.2023 - 10.2023
- Created a welcoming environment for guests to feel comfortable and valued by anticipating their needs, being attentive, and providing a high-quality guest experience.
- Resolving guest-related concerns by listening with empathy and providing timely resolution.
- Prepared and deliver the beverages, meals, and snack services throughout the day in a positive, polished, and professional manner.
- Clean and stock coaches, galleys, and washrooms to set standards during travel and at the end of each trip.
- Provided enthusiastic, consistent, factual, and engaging storytelling to guests by pointing out areas of interest and pertinent information regarding the route and history of the regions traveled through.
- Adhered to onboard safety protocols and complied with railway safety standards.
Legal Administrative Assistant
Mackoff Mohamed
Vancouver
03.2021 - 02.2023
- Covering for absent Legal Administrative Assistants and providing assistance to Partners, Associates and Paralegals.
- Draft, edit, and transmit, letters, memos, and correspondence as directed by legal professionals.
- Prepare a variety of legal documents & File management including organizing and managing documents, updating binders and file stripping.
- Managed high volume of phone calls and coordinated well-organized appointment schedules, conference calls, court dates, etc.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- General administrative duties as assigned.
Server/Bar Tender
The Wicklow Pub
Vancouver
08.2019 - 11.2022
- Greeted customers, answered questions and displayed enthusiasm and knowledge about restaurant's menu and products.
- Mixed and served both alcoholic and non-alcoholic drinks by following standard recipes and procedures.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations, etc.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Server/Bar Tender
Lisgrey House
Virginia, Cavan
06.2014 - 06.2019
- All duties carried out at Lisgrey House are similar to those at The Wicklow Pub with the additional duty of preparing weekly work schedules for employees and managing all employee vacation time.
Camp Counselor
Camp Daggett
06.2016 - 08.2016
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Engaged children in sports activities & games while working as the Recreation Coach daily all while maintaining a safe environment.
- Coordinated and led group activities for campers and counselors day and night.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Promoted fun, safe and inclusive environments by monitoring activity of campers to identify and address behavioral issues.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
Education
Bachelor of Business (Level 8) - Sports And Business
Institute of Technology, Sligo
Ireland, Co. Sligo05-2019
QQI Level 5 - Sports, Coaching And Exercise
Cavan Institute
Ireland, Co. Cavan05-2015
Skills
- Communication
- Leadership Skills
- Teamwork Skills
- Computer Skills
- Organizational Skills
- Service/ Product Knowledge Skills
References
References available upon request.
Timeline
Guest Service Agent
Hotel St Moritz
01.2025 - 10.2025
On-Board Host
Rocky Mountaineer
04.2023 - 10.2023
Legal Administrative Assistant
Mackoff Mohamed
03.2021 - 02.2023
Server/Bar Tender
The Wicklow Pub
08.2019 - 11.2022
Camp Counselor
Camp Daggett
06.2016 - 08.2016
Server/Bar Tender
Lisgrey House
06.2014 - 06.2019
Bachelor of Business (Level 8) - Sports And Business
Institute of Technology, Sligo
QQI Level 5 - Sports, Coaching And Exercise
Cavan Institute
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