Caoimhe Gorman
Limerick
Summary
Proven leader with extensive experience in retail supervision at Tesco, adept in store operations and customer service management. Excelled in staff coordination, achieving high satisfaction ratings through effective communication and problem-solving. Skilled in cash handling oversight and employee motivation, consistently ensuring compliance with safety standards and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Tesco
Limerick, Ireland
06.2023 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed and supervised staff performance.
- Ensured compliance with all safety regulations, policies and procedures.
- Researched out-of-stock items to find additional inventory in other store locations.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Counted and balanced registers.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Monitored store's compliance with health and safety regulations.
Waitress
The Woodlands House Hotel
Limerick, Ireland
06.2021 - 05.2023
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Answered questions about menu items, ingredients, and pricing.
- Responded to ad hoc cleaning duties at end of shift.
- Provided accurate change for cash transactions using a cash register system.
- Bussed tables as needed during peak hours.
- Trained new employees to perform duties.
Education
High School Diploma -
John The Baptist Community School
Hospital, Limerick 05-2021
Skills
- Security enforcement
- Goal setting and achievement
- Store operations
- Scheduling and timekeeping
- Staff meeting leadership
- Customer service management
- Task delegation
- Store organization
- Store maintenance
- Cash handling oversight
- Technology proficiency
- Employee motivation
Certification
Driving License
Timeline
Retail Supervisor
Tesco
06.2023 - Current
Waitress
The Woodlands House Hotel
06.2021 - 05.2023
High School Diploma -
John The Baptist Community School
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