Candy Keye
Ballina
Summary
Hospitality professional with a strong commitment to service and extensive knowledge in customer relations and operational efficiency. Transitioned into psychology to support others through personal hardships, leveraging skills from fast-paced environments. Aiming to gain valuable experience in psychological and social services.
Overview
3
3
Languages
1
1
Certification
10
10
years of professional experience
Work History
Housekeeping supervisor & assistant
The Great National Hotel
01.2019 - 06.2020
- Conducted fire and safety awareness training sessions for staff to enhance workplace safety.
- Interacted with clients to provide timely solutions for their queries.
- Managed restaurant and bar operations, ensuring high-quality service for customers.
Hotel Reservationist
The Twin Trees Hotel
08.2018 - 10.2018
- Ensured high-quality service delivery to enhance customer satisfaction.
- Resolved complaints through clear communication and problem-solving, ensuring customer satisfaction.
- Collaborated with team members to meet targets and enhance service quality.
- Escalated major customer issues to supervisor to ensure timely resolution.
Housekeeping Supervisor
The Icehouse Hotel
10.2017 - 08.2018
- Led 7 housekeeping personnel, achieving seamless coverage across 30+ rooms and improving operational flow.
- Coordinated repair planning with maintenance, ensuring consistent property standards and enhancing guest satisfaction.
- Briefed management on maintenance issues, proactively addressing potential safety risks and promoting a safer environment.
Graphic Design Internship
Snap Printing
01.2010 - 01.2011
- Developed and presented design drafts, sketches, and layouts to communicate initial concepts effectively.
- Supported website design with layout, colour schemes, and typography choices.
- Tailored designs for diverse audiences to enhance inclusivity and broaden appeal.
- Coordinated with printers and suppliers to ensure alignment on specifications and quality standards.
Education
NVQ Level 2 - Health & Safety in Health & Social Care
Princes Trust
Belfast05-2021
NVQ Level 2 - French as Foriegn language
Centre Universitaire d'Edutes Francaises (C.U.E.F)
Grenoble, France01-2010
Belfast Met - CIEH Level 2 Health & Safety in Health & Social Care -
Belfast Met
01-2015
NVQ Level 5 - Graphic Design & illustratrion
St. John’s Central College
Cork City, Ireland01-2012
Diploma in Hotel Management - Hotel Management
American Hotel & Lodging Educational Institute
South Africa01-2009
Skills
- Safety protocols
- Training and development
- Supervisory expertise
- Complaint handling
- Dispute management
- Team collaboration
- Attention to detail
- Leadership aptitude
Accomplishments
- Photoshop, InDesign, Illustrator, Printing techniques and Design.
- Taking customer orders.
- Responding to customer queries and making menu recommendations.
- Ensuring good customer satisfaction.
- Cash register responsibilities.
- Excellent skills in customer services.
- Skills in cleaning and managing hotel rooms to the 5-star standard.
- Food and Beverage management.
Custom
- Singing
- Piano
- Song writing
- Poetry
- Swimming
- Art
- Culture
- Interior decorating
- Learning new skills
- Challenges
- Music
- Sports
- Animals
- Helping/caring for others in need
- Business startups
- Creating new businesses
Languages
Afrikaans
Elementary
A2
English
Upper Intermediate
B2
French
Elementary
A2
Certification
- Hotel Management
- Health & Safety in Health and Social Care
- AGDXX - Graphic design FET LEVEL 5
- French as a foreign language Level 2
Interests
- Sea swimming & water sports
- Animals Cats
- Writing, Poetry
- Reading
- Music
- Film, theatre & Art
- Dance
Timeline
Housekeeping supervisor & assistant
The Great National Hotel
01.2019 - 06.2020
Hotel Reservationist
The Twin Trees Hotel
08.2018 - 10.2018
Housekeeping Supervisor
The Icehouse Hotel
10.2017 - 08.2018
Graphic Design Internship
Snap Printing
01.2010 - 01.2011
NVQ Level 2 - Health & Safety in Health & Social Care
Princes Trust
NVQ Level 2 - French as Foriegn language
Centre Universitaire d'Edutes Francaises (C.U.E.F)
Belfast Met - CIEH Level 2 Health & Safety in Health & Social Care -
Belfast Met
NVQ Level 5 - Graphic Design & illustratrion
St. John’s Central College
Diploma in Hotel Management - Hotel Management
American Hotel & Lodging Educational Institute