Callum Francis
Athlone
Summary
Enthusiastic individual with hands-on experience in customer service and support roles within hospitality and fitness. Demonstrates strong organisational and communication skills, with a focus on delivering excellent service. Committed to contributing positively to team dynamics and enhancing customer experience
Overview
1
1
year of professional experience
Work history
Cafe/Restaurant Assistant
Sheraton Hotel: Harvest Restaurant
Gleeson St, Athlone, Co. Westmeath
2025.01 - 2025.04
- Supported restaurant operations by maintaining supply readiness and cleanliness, ensuring smooth service flow.
- Assisted in creating personalised dining experiences by addressing special customer requests effectively.
- Enhanced team coordination through efficient organisation of supplies and equipment in fastpaced environment.
Gym Assistant
Springs Hotel
Springs Hotel Athlone
2024.09 - 2024.12
- Maintained clean and safe environment by sanitising equipment, sweeping floors, and assisting with routine upkeep of gym and pool areas.
- Supported staff in setting up and arranging gym and pool equipment for daily use and special events, ensuring efficient facility operation.
- Shadowed experienced staff during pool and jacuzzi safety checks to develop foundational understanding of health and safety procedures.
- Assisted customers by answering general questions, offering directions within facility, and relaying concerns to appropriate team members.
- Demonstrated reliability and teamwork by completing tasks independently and contributing to supportive work environment.
- Gained awareness of health and safety regulations and applied this knowledge to help maintain secure space for all users.
- Promoted member engagement by encouraging a positive approach to fitness and wellbeing, working alongside staff to create a welcoming atmosphere.
Education
Junior Certificate - Secondary School
Coláiste Chiaráin,
Summerhill, Drum, Athlone, Co. Roscommon 2021.09 -
Primary School
Castlesampson National School
Taughmaconnell, Co. Roscommon 2013.09 - 2021.06
Skills
- Customer Engagement & Sales – Confident in interacting with customers, answering questions, and supporting sales through clear communication and service
- Organisation & Teamwork – Able to manage tasks efficiently while working well with others to achieve shared goals
- Health & Safety Awareness – Familiar with basic safety procedures and cleanliness standards in fitness and hospitality settings
- Problem-Solving – Quick to adapt and respond to challenges, offering practical solutions when issues arise
- Communication Skills – Clear, friendly, and professional when dealing with both team members and customers
Timeline
Cafe/Restaurant Assistant
Sheraton Hotel: Harvest Restaurant
2025.01 - 2025.04
Gym Assistant
Springs Hotel
2024.09 - 2024.12
Junior Certificate - Secondary School
Coláiste Chiaráin,
2021.09 -
Primary School
Castlesampson National School
2013.09 - 2021.06