Summary
Overview
Work history
Education
Skills
Languages
Timeline
Teacher

Caitriona Conneely

Clontarf,Dublin

Summary

IT Professional with 12 years' experience in the Technology industry. Having the ability to maintain a high degree of customer service for all support queries and possessing strong analytical and documentation skills. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organized and structured work ethic. A committed team player, self-motivated with the ability to communicate at all levels.

Overview

20
20
years of professional experience

Work history

Stay at home Mom

Self employed
Dublin, Dublin
06.2013 - Current
  • Taught 2 children in specific parts of coursework, improving their academic performance.
  • Managed schedules for my two children, organizing competing appointments and activities.
  • Establish budgets for utilities, food and other necessities to maintain fiscal responsibility.

Resource Management, IBM
01.2013 - 06.2013
  • Responsible for the HR Function within IBM
  • Manage recruitment and selection of all new Company employees and contract staff
  • Assisting in the short listing of suitable candidates from applications
  • Organizing and arranging interviews for candidates with third party Recruitment agencies.

04.2011 - 01.2012
  • Problem Management, IBM on Bank of Ireland Account
  • Setup and maintained transformation from HP to IBM
  • Provided Management Information relating to the problem management process
  • Developed Key metrics measuring effectiveness of Problem Management
  • Trained and Supported New Problem Management team that was offshore.

Hewlett Packard
10.2007 - 03.2011
  • On Bank of Ireland Account
  • Developing and maintaining the problem control process
  • Monitoring the effectiveness of error control and making recommendations for improving it
  • Developing and maintaining problem and error control systems
  • Reviewing the efficiency and effectiveness of proactive problem management activities.

Technical Support

Hewlett Packard on
10.2003 - 10.2007
  • Bank of Ireland Account
  • First line of support for Technical Queries from all Branches and lending network
  • Liaise with third vendors in organizing engineer maintenance callouts
  • Responsible for management of mobile phones and landlines within HP on BOI Account
  • Facilitate training programme of new hires onto the service desk.

Education

QQI - Special needs assistant

Portobello college
Dublin
11/2022 - 11/2022

ITIL Foundation Course, IT Skills - undefined

2007

Diploma - Computer Applications and French

2001

Erasmus - undefined

University of Lille
2000

SNA

Le Chéile
Dublin, Leinster

Skills

  • Advanced knowledge of Microsoft Windows Environments and Office (Word, Excel, PowerPoint and Outlook
  • Problem Solving - resolves queries/problems in a methodical manner to find appropriate resolutions, efficiencies and to a high level of quality
  • Planning/Organizing - Refined planning and organizational skills that balance work, team support and ad hoc responsibilities in a timely and professional manner
  • Able to work individually without direct supervision and also as a dedicated member of a technical team whenever required

Languages

English
Native

Timeline

Stay at home Mom

Self employed
06.2013 - Current

Resource Management, IBM
01.2013 - 06.2013

04.2011 - 01.2012

Hewlett Packard
10.2007 - 03.2011

Technical Support

Hewlett Packard on
10.2003 - 10.2007

QQI - Special needs assistant

Portobello college
11/2022 - 11/2022

ITIL Foundation Course, IT Skills - undefined

Diploma - Computer Applications and French

Erasmus - undefined

University of Lille

SNA

Le Chéile

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