Caitriona Conneely
Clontarf,Dublin
Summary
IT Professional with 12 years' experience in the Technology industry. Having the ability to maintain a high degree of customer service for all support queries and possessing strong analytical and documentation skills. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organized and structured work ethic. A committed team player, self-motivated with the ability to communicate at all levels.
Overview
20
20
years of professional experience
Work history
Stay at home Mom
Self employed
Dublin, Dublin
06.2013 - Current
- Taught 2 children in specific parts of coursework, improving their academic performance.
- Managed schedules for my two children, organizing competing appointments and activities.
- Establish budgets for utilities, food and other necessities to maintain fiscal responsibility.
Resource Management, IBM
01.2013 - 06.2013
- Responsible for the HR Function within IBM
- Manage recruitment and selection of all new Company employees and contract staff
- Assisting in the short listing of suitable candidates from applications
- Organizing and arranging interviews for candidates with third party Recruitment agencies.
04.2011 - 01.2012
- Problem Management, IBM on Bank of Ireland Account
- Setup and maintained transformation from HP to IBM
- Provided Management Information relating to the problem management process
- Developed Key metrics measuring effectiveness of Problem Management
- Trained and Supported New Problem Management team that was offshore.
Hewlett Packard
10.2007 - 03.2011
- On Bank of Ireland Account
- Developing and maintaining the problem control process
- Monitoring the effectiveness of error control and making recommendations for improving it
- Developing and maintaining problem and error control systems
- Reviewing the efficiency and effectiveness of proactive problem management activities.
Technical Support
Hewlett Packard on
10.2003 - 10.2007
- Bank of Ireland Account
- First line of support for Technical Queries from all Branches and lending network
- Liaise with third vendors in organizing engineer maintenance callouts
- Responsible for management of mobile phones and landlines within HP on BOI Account
- Facilitate training programme of new hires onto the service desk.
Education
QQI - Special needs assistant
Portobello college
Dublin 11/2022 - 11/2022
ITIL Foundation Course, IT Skills - undefined
2007
Diploma - Computer Applications and French
2001
Erasmus - undefined
University of Lille
2000
SNA
Le Chéile
Dublin, LeinsterSkills
- Advanced knowledge of Microsoft Windows Environments and Office (Word, Excel, PowerPoint and Outlook
- Problem Solving - resolves queries/problems in a methodical manner to find appropriate resolutions, efficiencies and to a high level of quality
- Planning/Organizing - Refined planning and organizational skills that balance work, team support and ad hoc responsibilities in a timely and professional manner
- Able to work individually without direct supervision and also as a dedicated member of a technical team whenever required
Languages
English
Native
Timeline
Stay at home Mom
Self employed
06.2013 - Current
Resource Management, IBM
01.2013 - 06.2013
04.2011 - 01.2012
Hewlett Packard
10.2007 - 03.2011
Technical Support
Hewlett Packard on
10.2003 - 10.2007
QQI - Special needs assistant
Portobello college
11/2022 - 11/2022
ITIL Foundation Course, IT Skills - undefined
Diploma - Computer Applications and French
Erasmus - undefined
University of Lille
SNA
Le Chéile
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