Caitlin Walsh
Limerick
Summary
A person with extensive experience in retail environments, currently working at Alphabet Bookmakers. Previous roles include assisting in the catering services in Milford and retail at Centra. Received a Bachelor of Honors in Community and Addiction Studies at the Technological University of the Shannon, focusing on skills applicable to community and support work. Seeking to transition into a community/support worker role post-graduation, using practical experience and an academic background to make a meaningful impact.
Overview
4
4
years of professional experience
Work History
Shop Assistant
Alphabet Bookmakers
Limerick, Ireland
10.2023 - Current
- Resolved customer queries professionally to build trust and a regular customer base.
- Accurately processed cash/card transactions and slips while upholding compliance, ID verification, and safeguarding policies.
- Maintained a safe, welcoming environment; de-escalated conflicts and enforced the shop’s rules with discretion.
- Managed stock and inventory lists; completed opening/closing checklists to ensure smooth daily operations.
- Stayed calm and effective during peak periods, prioritising tasks to reduce wait times.
Catering Assistant
Milford Hospice
Limerick, Ireland
06.2023 - 08.2023
- Assisted in preparing and serving meals for patients and staff.
- Followed safety guidelines to ensure food handling compliance.
- Offered a warm, respectful presence to residents and visitors during mealtimes, supporting dignity and comfort.
- Organized tray deliveries so meals reached residents on time.
Shop Assistant
Centra
Limerick, Ireland
09.2021 - 02.2023
- Offered friendly, practical help on the shop floor and at the till.
- Processed payments quickly and accurately to keep queues moving.
- Restocked shelves and kept the store tidy to company standards.
- Helped customers find what they needed and supported basic stock counts and rotation.
- Provided excellent customer service, addressing concerns promptly.
Education
Bachelor of Honors - Community And Addiction Studies
Technological University of The Shannon
Limerick10-2025
Leaving Certificate -
John The Baptist Community School
Limerick06-2021
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Inventory management
- Cash handling
- Communication skills
- Problem solving
- Adaptability and flexibility
Timeline
Shop Assistant
Alphabet Bookmakers
10.2023 - Current
Catering Assistant
Milford Hospice
06.2023 - 08.2023
Shop Assistant
Centra
09.2021 - 02.2023
Bachelor of Honors - Community And Addiction Studies
Technological University of The Shannon
Leaving Certificate -
John The Baptist Community School