Caitlin Mooney
Ardmore
Summary
Dedicated customer service professional with a strong background in cash handling, inventory management, and relationship building. Proven ability to resolve customer issues effectively and improve service strategies.
I have many years of experience and have worked in fast-paced and slow-paced work environments.
I am a quick learner and retain work-based knowledge quickly.
I love learning new skills and job-based material.
I am organized, responsible, and take pride in my work; as well as that, I am also very punctual and reliable.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shop Assistant
Centra
Ardmore
01.2025 - Current
- Assisted customers with product selection and inquiries.
- Operated the cash register and processed customer transactions.
- Resolved customer complaints with effective solutions to enhance satisfaction.
- Provided information about products and services to customers.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with loading their purchases into their vehicles.
- Managed inventory by restocking shelves and tracking supplies.
- Maintained cleanliness of the store and ensured safety standards.
- Worked with team members to enhance customer service through collaborative strategies.
- Managed returns, exchanges, refunds, layaways, special orders and warranties in alignment with company policy.
- Participated in team meetings to discuss sales strategies and promotions.
- Handled incoming shipments and ensured that all items were properly tagged and priced before placing them on shelves or counters for sale.
- Assisted shop personnel with various tasks to promote workflow efficiency.
- Bagged / packaged purchases
Customer Service Representative
PTSB
Dungarvan
12.2024 - 01.2025
- Taking customer calls to book appointments.
- Resolved customer complaints to enhance satisfaction and retention.
- Initiated conversations on home insurance with potential customers to identify their needs.
- Assisted customers with ATM transactions to ensure smooth banking experiences.
- Opening and closing accounts.
- Collaborated effectively with team members to achieve goals.
- I have brilliant IT skills.
- Other skills and responsibilities are listed in the previous jobs.
Customer Service Representative
PTSB
Dungarvan
05.2024 - 11.2024
- Answered customer inquiries, delivering accurate information on products and services to enhance customer satisfaction.
- Assisted customers with inquiries, offering detailed product information to facilitate informed purchasing decisions.
- Resolved issues through effective communication and problem-solving techniques.
- Collaborated with team members to enhance customer service strategies.
- Executed tasks consistent with previous role to ensure uninterrupted service delivery and maintain quality standards.
Customer Service Representative
PTSB
Dungarvan
05.2023 - 09.2023
- Handled escalated complaints, prioritizing customer satisfaction and fostering loyalty.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved issues through effective communication and problem-solving techniques.
- Guided customers through troubleshooting steps for technical issues.
- Educated clients on new products and services offered by the company.
- Built strong customer relationships, resulting in increased repeat business.
- Collaborated with team members to enhance customer service strategies.
- Maintained accurate records of customer interactions and transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collected and analyzed customer feedback through surveys to enhance customer service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prevented key account losses by researching discrepancies and correcting problems.
- Assisted customers with inquiries and provided product information.
Shop Assistant
Beach Combers
Ardmore
04.2022 - 09.2022
- Operated the cash register and processed customer transactions.
- Resolved customer issues using problem solving skills, enhancing overall customer satisfaction.
- Managed inventory through restocking shelves and tracking supplies, ensuring product availability.
- Organized merchandise displays to attract customers and improve shopping experience.
- Maintained cleanliness of the store and ensured safety standards.
- Completed daily operational checklists to ensure all tasks were addressed efficiently. for smooth shop operations.
- Conducted price changes and label updates according to management instructions.
Education
Leaving Cert -
St Augustine's
Dungarvan 06-2022
Skills
- Customer service
- Inventory management
- Cash handling
- Relationship building
- Sales strategies
- Technical troubleshooting
- Returns and exchanges
- Friendly and helpful
- Multitasking capacity
- Team or independent worker
- Focused and motivated
- Great work ethic
- Vast IT knowledge
introduction
Dear HR manager
I am currently looking for a new job opportunity
My work to date has involved dealing with the public, and I am very suited to a customer-facing role with administrative duties
I am available for an interview, and I am open to working weekends
My current job has a two-week notice period
work experience [transition year]
- Anglesea Street Garda Station, Cork City – one full week of seminary completed
- Fota Wildlife Park - one full week seminary completed
- Dungarvan Library Services - work placement for 13 weeks commenced but was cancelled due to Covid-19
- Cliff House Hotel - Friday work placement for 13 weeks, completed
- Ardmore National School - Friday work placement for 13 weeks completed
Certification
provisional driver's license
Languages
English
Native
Native
References
References available upon request.
closing section
Thank you for taking the time to read my CV, and I look forward to hearing from you in due course.
Yours sincerely,
Caitlin Mooney
Timeline
Shop Assistant
Centra
01.2025 - Current
Customer Service Representative
PTSB
12.2024 - 01.2025
Customer Service Representative
PTSB
05.2024 - 11.2024
Customer Service Representative
PTSB
05.2023 - 09.2023
Shop Assistant
Beach Combers
04.2022 - 09.2022
Leaving Cert -
St Augustine's