Caio Sconza
Dublin,Dublin
Summary
Hardworking person with about 2 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
2
2
years of professional experience
Work History
Manager
Jacaré Do Brasil
02.2022 - 02.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Motivated staff to perform at peak efficiency and quality.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed unique events and special promotions to drive sales.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
Relationship Manager
Casa De Perainda
11.2021 - 02.2022
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Implemented successful strategies to increase customer satisfaction.
- Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Cultivated professional atmosphere among staff members by enforcing adherence to company policies and procedures.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Increased customer retention through exceptional service and timely resolution of issues.
- Provided services efficiently and with high level of accuracy.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Waiter and Cashier
Jacaré Do Brasil
11.2020 - 11.2021
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and commitment to continuous improvement.
- Greeted new customers, discussed specials, and took drink orders.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Met with chef to review daily specials and menu changes.
- Addressed guest concerns promptly and professionally, fostering positive dining atmosphere.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
BBA - Business Administration
UNIP - Universidade Paulista
São Paulo, SP07.2010
Associate of Technology - Electronics Technology
SENAI
São Paulo, SP12.2003
Skills
- Food safety understanding
- Safe food handling
- Table setting arrangements
- Dining customer service
- Check payment processing
- Relationship management
- POS systems
- Issue resolution
- Friendly
- Focus
- Open-Minded
- Motivated
- Sociable
Timeline
Manager
Jacaré Do Brasil
02.2022 - 02.2023
Relationship Manager
Casa De Perainda
11.2021 - 02.2022
Waiter and Cashier
Jacaré Do Brasil
11.2020 - 11.2021
BBA - Business Administration
UNIP - Universidade Paulista
Associate of Technology - Electronics Technology
SENAI
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