Bushra Begum
Leeds & Greater Manchester
Summary
I am a student pursuing an MSc in integrative counselling and am actively seeking a role as a trainee counsellor. I believe I have a strong foundation in interpersonal communication and active listening and will adhere to the BACP ethical guidelines.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Psychological Treatment Coordinator
Onebright Efficacy
York
2023.06 - Current
- Reviewed clinical data and audits from GAD-7, PHQ-9, IES-r, and WASA
- Captured clinical data electronically and flagged safeguarding risks to senior clinical professionals
- Managed insurance claims processing to mitigate risks and maintain practice and client confidence
- Collaborated with a multidisciplinary team of practitioners such as counsellors, psychologists, CBT therapists and solicitors ensuring transparent client treatment process.
Helpline adviser
Samaritans
Leeds/Harrogate
2021.01 - 2023.08
- Fostered positive client connections with effective, professional communication.
- Identified risks and safeguarding concerns, reporting promptly to the safeguarding officer.
- Offering a safe space to listen by being non-judgemental to facilitate clients' needs.
Special educational needs assistant
Celsian Education / Gledhow Primary school
Leeds
2020.01 - 2023.05
- Provided tailored assistance to students with learning differences, including ADD, ADHD, Autism and Cerebral Palsy, fostering progress towards independence.
- Specialised in supporting students with specific learning difficulties via school training
- Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
Customer service representative
Emovis
Leeds
2021.01 - 2022.05
- Resolved customer complaints, delivering effective solutions for positive outcomes
- Addressed customer concerns utilising interpersonal skills and conflict resolution strategies
Store assistant
Home bargains
2021.01 - 2021.12
Support worker (Older adults in care)
Lodgehouse care
Wakefield
2018.06 - 2019.02
- Facilitated daily care tasks improving older adults' quality of life
- Delivered consistent hygiene practices to promote a clean and healthy environment for care home residents
- Upheld dignity and respect at all times when assisting older adults with personal tasks such as bathing or dressing.
Education
GCSEs -
Roundhay Secondary School
Leeds 2011.09 - 2016.05
A-Levels -
Notre Dame Sixth Form College
Bachelor of Science - Psychology
University of Huddersfield
2018.09 - 2021.05
Level 3 - Counselling
Leeds City College
2023.01 - 2023.08
Skills
- Non-Judgemental attitude
- Interpersonal communication
- Client confidentiality
- Attentive listening
- Data protection compliance
- Drivers License
Certification
CPD Certificate for CBT for panic disorder - Dr Nick Grey
CPD - Beyond the basics of CBT - Prof Judith Beck
References
References available upon request.
Timeline
Psychological Treatment Coordinator
Onebright Efficacy
2023.06 - Current
Level 3 - Counselling
Leeds City College
2023.01 - 2023.08
Helpline adviser
Samaritans
2021.01 - 2023.08
Customer service representative
Emovis
2021.01 - 2022.05
Store assistant
Home bargains
2021.01 - 2021.12
Special educational needs assistant
Celsian Education / Gledhow Primary school
2020.01 - 2023.05
Bachelor of Science - Psychology
University of Huddersfield
2018.09 - 2021.05
Support worker (Older adults in care)
Lodgehouse care
2018.06 - 2019.02
GCSEs -
Roundhay Secondary School
2011.09 - 2016.05
A-Levels -
Notre Dame Sixth Form College