Bruno Carrasqueira
Dublin
Summary
Dynamic IT Support Engineer with a proven track record at Shutterstock, excelling in problem-solving and technical support. Expert in network troubleshooting and proficient in ServiceNow and Jira. Recognized for enhancing IT processes and delivering exceptional user experiences, while effectively training staff on best practices.
Overview
1
1
Certification
11
11
years of professional experience
Work History
IT Support Engineer
Shutterstock
Dublin
08.2025 - Current
- Diagnosed and resolved network connectivity problems for end-users promptly.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Provided technical support for hardware and software issues across multiple platforms.
- Installed and configured operating systems and applications on various devices.
- Collaborated with team members to streamline IT support processes, improving response time for end-user issues.
- Monitored system performance to ensure optimal functionality and user experience.
- Documented troubleshooting steps and solutions to enhance knowledge management system for future reference.
- Resolved escalated customer service requests, ensuring timely resolution and enhancing customer satisfaction.
IT Operations / IT Logistics
EOS IT Solutions @ Stripe and Meta
Dublin
12.2023 - 07.2025
- Delivered exceptional performance levels on site across all operational areas, including inbound, outbound, shipping, break/fix, inventory management, and e-waste.
- Delivered onsite smart hands support for network operations team, assisting in troubleshooting to minimize downtime.
- Acted as primary point of contact for employee technical issues, ensuring prompt resolution and support.
- Diagnose and resolve common user problems related to software, hardware, and network access.
- Log, track, and escalate unresolved issues to appropriate teams.
- Diagnose and troubleshoot basic network connectivity issues (e.g., wired and wireless).
- Troubleshoot and resolve audio, visual, and connectivity issues within conference rooms.
- IT Technology Services WorldWide support. Clients like Stripe, Google, Meta, etc
Team Lead
Amgen
Dublin
01.2023 - 12.2023
- Managed team across EMEA region, focusing on operational excellence in Ireland sites.
- Streamlined processes to enhance customer support and satisfaction.
- Facilitated communication with customer leadership to effectively address requests and improve service delivery.
- Monitored and addressed all incoming requests to maintain workflow.
- Provided IT support services to VIPs and managers for efficient operations.
- Collaborated with HR to organize New Hire Week activities and schedules.
- Global innovator of IT and business services headquartered in Tokyo.
Field Tech Support & Walkup Tech
Workday
Dublin
07.2019 - 01.2023
- IT Global support on phone, zoom, team.
- Delivered IT field support to Workday employees, ensuring seamless technology access.
- Supported technology software for Workday employees, including Zoom, Office 365, Teams, Skype, Slack, and macOS and Windows computers, enhancing communication and collaboration.
- Troubleshot network connectivity issues, facilitating reliable connectivity for users.
- Terminal Support, Mobile device support, printers and scanners.
- Promoted from IT Remote Support Contact to Field Tech Support & Walkup Tech.
- Award Excellence Milestone 2021.
- IT Technology Services WorldWide support. Clients like Workday, Facebook, Netflix, Uber, Google, etc
SPS Technical Support Advisor (Portuguese, English, Spanish)
Apple
Dublin
11.2015 - 07.2019
- Provided technical support for business and education customers using Apple's Pro-Apps (including Final Cut Pro, Logic Pro, Aperture) and Server and Apple Configurator applications, ensuring effective resolution of technical issues.
- Demonstrated extraordinary attention to detail in case management, follow-up, and follow-through, enhancing customer experience and satisfaction.
- American computer and consumer electronics company famous for creating the iPhone, iPad and Macintosh computers.
Skills
- VMware support
- ITSM tools
- Incident management
- Jira
- Confluence
- PowerShell
- Windows OS
- Linux OS
- Windows server administration
- macOS support
- iOS support
- iPadOS support
- Android device support
- Technical writing
- Technical support
- Printer setup
- Network support
- MDM support
- Data backup and retrieval
- Mail server administration
- Active Directory management
- Distribution list management
- Network analysis
- Hardware installation
- Website monitoring
- Apple certified technician
- Google AI tools (NotebookLLM, Gemini)
- Claude AI tools
- OpenAI tools (Codex, ChatGPT)
- Workday proficiency
- Multi-tasking skills
- Problem-solving skills
- diagnostic skills
- Communication skills
Certification
- Certificate IT Maintenance Technician, 07/01/02 - 07/01/05, 140
- MacOS Integrations Certificate 10.11, 10.12 and 10.13, 11/01/15 - Present
- Apple Certified Mac Technician (ACMT), 04/01/18
Volunteer Experience
Charity Concierge, Child.org, Dublin, Ireland, 09/01/16, Present, Make concierge work on Music Festivals in order to provide funds for Child.org.
Hobbies and Interests
- Traveling around the World
- Live Music
- Camera Filming
- IT Gadgets
- New Technologies
- Sports
- Podcasts
- Football
- Tennis
Personal Information
Title: IT Senior Support Engineer
Languages
- Portuguese
- Spanish
- English
Timeline
IT Support Engineer
Shutterstock
08.2025 - Current
IT Operations / IT Logistics
EOS IT Solutions @ Stripe and Meta
12.2023 - 07.2025
Team Lead
Amgen
01.2023 - 12.2023
Field Tech Support & Walkup Tech
Workday
07.2019 - 01.2023
SPS Technical Support Advisor (Portuguese, English, Spanish)
Apple
11.2015 - 07.2019