Bruno Ambrosetti
Dublin
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
Work History
Call Center Agent
Konecta
Málaga
02.2024 - 12.2024
- Delivered exceptional customer service for Iberia airline, managing inbound and outbound calls related to insurance claims
- Guided customers through the claims process, resolved concerns, and maintained detailed records
- Consistently exceeded key performance indicators (KPIs)
Host/Waiter
Boundary Hotel
London
04.2023 - 10.2023
- Assisted guests with menu explanations and dietary concerns, offering suggestions to meet upselling goals
- Collaborated with event coordinators to ensure proper arrangements for large parties
- Used the SevenRoom system to create personalized menus and provided special service for VIP clients
Front of House (FOH) Team Member
Restaurant
London
05.2022 - 03.2023
- Promptly and accurately served food while maintaining high standards of presentation and quality
- Effectively promoted special offers and seasonal menu items, contributing to increased sales
- Communicated clearly with kitchen and waitstaff to ensure orders were fulfilled according to customer specifications
Waiter
Lobos Tapas Soho
London
09.2021 - 07.2022
- Welcomed customers, provided detailed menu information, and managed various front-of-house duties, including bill collection
Waiter
Gastrogambrinus
Málaga
09.2016 - 11.2019
- Assisted guests by informing them of daily specials and menu offerings, took orders, and reset tables to maintain restaurant standards
Education
Graduate Certificate - Sound enginer
Cesur
MalagaSkills
- Customer Service
- Sales and Upselling
- Food Handling
- Payment processing
- Seating arrangement
- Event coordination
- Training and mentoring
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Call Center Agent
Konecta
02.2024 - 12.2024
Host/Waiter
Boundary Hotel
04.2023 - 10.2023
Front of House (FOH) Team Member
Restaurant
05.2022 - 03.2023
Waiter
Lobos Tapas Soho
09.2021 - 07.2022
Waiter
Gastrogambrinus
09.2016 - 11.2019
Graduate Certificate - Sound enginer
Cesur
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