Brunelle Bofaya

• Managed correspondence, emails, and phone queries, ensuring timely and accurate responses.
• Processed and maintained records, databases, and filing systems in line with GDPR and organisational policies.
• Assisted in preparing reports, official documents, and meeting materials.
• Provided administrative support to staff, management, and external stakeholders.
• Scheduled and coordinated meetings, appointments, and events.
• Handled data entry, document verification, and general office duties to support smooth daily operations.

• Responded to safety-related incidents involving hosts and guests, such as property damage and personal safety concerns.
• Managed a caseload of safety-related cases, ensuring proper documentation, timely updates, and resolution.
• Provided clear, compassionate, and professional communication to users involved in safety incidents, both verbally and in writing.
• Worked in rotational shifts to handle urgent safety issues and escalations when necessary.
• Applied company policies consistently to resolve safety incidents, including account suspensions or removals.

• Assisted with onboarding procedures, ensuring all new hire documentation, orientation, and system access were completed efficiently.
• Maintained accurate employee records and supported HR reporting, compliance, and documentation audits.
• Responded to HR-related queries from employees regarding policies, benefits, and payroll, escalating complex issues where appropriate.
• Collaborated with HR business partners to support internal communications, staff engagement initiatives, and process improvements across HR operations.
• Coordinate and schedule interviews with hiring managers and other stakeholders.
• Develop and implement effective sourcing strategies to attract qualified candidates.
• Represent the company at job fairs, career events, and community engagements.

• Assisted guests with inquiries regarding hotel amenities, local attractions, and transportation options, ensuring high-quality customer service.
• Managed guest interactions via phone, email, and in person, addressing concerns promptly and professionally.
• Maintained detailed records of guest interactions and follow-ups using hotel management software to ensure efficient issue resolution.
• Consistently achieved high guest satisfaction scores by providing personalized and efficient service.

Supported the recruitment process by screening CVs, scheduling interviews, and coordinating candidate

communication.

• Assisted with onboarding procedures, ensuring all new hire documentation, orientation, and system access were

completed efficiently.

• Maintained accurate employee records and supported HR reporting, compliance, and documentation audits.

• Responded to HR-related queries from employees regarding policies, benefits, and payroll, escalating complex

issues where appropriate.

• Collaborated with HR business partners to support internal communications, staff engagement initiatives, and

process improvements across HR operations.