Bruna Bannach

• Support regulatory supervision activities within the Supervision & Enforcement Directorate.
• Review, analyse and maintain documentation submitted by regulated entities.
• Prepare correspondence, reports, meeting documentation and briefing materials.
• Coordinate information requests and maintain accurate records across multiple workstreams.
• Engage with trustees, administrators and other stakeholders regarding regulatory matters.
• Track actions and monitor progress across supervisory projects and reviews.
• Analyse information received from regulated entities and present findings in a clear and structured manner.
• Support process improvements to enhance efficiency and consistency within the team.
• Manage competing deadlines while maintaining a high level of accuracy and attention to detail.

• Handled high volumes of enquiries relating to public healthcare schemes and entitlements.
• Investigated issues and provided accurate information in accordance with established procedures.
• Maintained detailed records and ensured information was accurately recorded on internal systems.
• Communicated professionally with members of the public regarding sensitive matters.
• Worked to service standards and performance targets while maintaining quality and accuracy.
• Escalated complex cases appropriately and supported resolution of customer concerns.

• Managed customer enquiries through phone, email and online channels.
• Maintained records, reports, and administrative documentation.
• Processed orders and business data accurately within company systems.
• Identified and implemented improvements to administrative processes.
• Supported day-to-day operational and administrative activities.

• Coordinated customer and supplier communications.
• Managed commercial records and documentation.
• Prepared reports and monitored progress of commercial activities.
• Supported tendering and procurement processes.
• Ensured accuracy of business records and compliance with internal procedures.
• Assisted management in coordinating multiple projects and priorities.