Bronwyn Kenny
Tour Guide
Clonshaugh Dublin 17,Ireland
Summary
Accomplished Sales Manager - Supervisor - Castle Host
Highly ambitious sales professional with 19 years experience
Crisp communication, customer services & presentation skills
Strong leadership and relationship-building experience
Career driven, motivated, trustworthy & flexible
Great appetite for continuous learning
Always demonstrates enthusiasm when pursuing new challenges
Excellent interpersonal skills
Enjoys working with people from different cultural diversities
Overview
35
35
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Castle Host/Tour Guide
Malahide Castle
Malahide Co Dublin, Ireland
06.2016 - Current
- Manage over 200 visitors per day
- Welcomed 200,000 visitors in 2023
- Increase sales by 30% B2B
- Public speaking skills in front of 40 people for 45 minutes per day
- Oversees training/ professional growth of employees/ Interns
- Organize daily bookings. Design tour guides schedule/ rosters
- Answer visitors questions about important features on paintings/ artefacts Offer further details about special events and exhibits on display
- Improve company customer service rating through social media platform
- Follow health & safety procedures
Sales Manager
Kenco Windows
Unit 3B Century Business Park, Dublin 11, Ireland
04.1994 - 04.2013
- Profit maker/Evolution software trained
- Specialised in Residence R7/R9
- 10,000/15,000 sales per week
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Generated company growth through market expansion and sales
- Analysed sales to identify top-performing products
- Optimised sales methods to best engage, acquire and retain customers.
- Produced regular reports with in-depth detail of sales performance during weekly meetings
- Interviewed/hired potential employees
- Implementation of CRM systems for improved data management and customer relations.
Hostess/Supervisor
Judge Roy Beans & Lillie Bordello
Dublin 2, Ireland
09.1990 - 04.1994
- Monitored front entrance for new guests while assisting waiting staff by taking and delivering drinks orders
- Managed over 50 customer calls per day
- Scheduled reservations. Provided receipts and invoices and collected payments from customers
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness
Education
Advanced Certificate in National Tour Guiding - Irish Tourism
Colaiste Dhulaigh College of Further Education
Dublin 09.2024 - 04.2025
Certificate of Higher Education - Business And Tourism
Colaiste Dhulaigh College Of Further Education
Dublin04.2016
Certificate of Higher Education - Business And Tourism
Colaiste Dhulaigh College Of Further Education
Dublin04.2014
Skills
- Google drive, Excel, PowerPoint
- First aider & safely at work
- Time management & planning
- Problem solving & analytical
- Powerful negotiator
- Strong verbal communication
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Accomplishments
- Only successful female window & door sales rep 1994 - 2013
- Malahide Castle team/Museum Standard Programme 2016
- CIE Tours Awards of Excellence Malahide Castle 2016-2024
- Carols by Candlelight fundraising events Malahide Castle 2016-2024
- Selected from 2,500 students to represent all QQI level 5 students at the QQI awards Aviva Stadium. Presented with a commemoration award from the Minister of education 2015
- Member of Body FX transformation dance group since 2020 completed 30 monthly health and fitness challenges
Certification
Failte Ireland National Tour Guiding Badge
Leisure activities
- Dancing
- Yoga
- Keen interest in Irish history & contemporary art
Referees
Klara Fry (Culture and Heritage coordinator) Business and Tourism
Colaiste Dhulaigh College of Further Education
Email: klfry@pearsecollege.ie Tel: (01) 4536661
Jennifer Clancy (Supervisor) Malahide Castle
Jenniferclancy66@gmail.com Tel: (086) 0610928
Timeline
Advanced Certificate in National Tour Guiding - Irish Tourism
Colaiste Dhulaigh College of Further Education
09.2024 - 04.2025
Castle Host/Tour Guide
Malahide Castle
06.2016 - Current
Sales Manager
Kenco Windows
04.1994 - 04.2013
Hostess/Supervisor
Judge Roy Beans & Lillie Bordello
09.1990 - 04.1994
Certificate of Higher Education - Business And Tourism
Colaiste Dhulaigh College Of Further Education
Certificate of Higher Education - Business And Tourism
Colaiste Dhulaigh College Of Further Education
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