Summary
Overview
Work history
Education
Skills
Timeline
Generic

BRONWYN CROFTON

Dun Laoghaire

Summary

I am a dedicated and compassionate childcare professional with extensive experience in Montessori teaching and Montessori management, committed to supporting children’s holistic development through nurturing, structured, and engaging learning environments. With a strong foundation in early childhood education, I have successfully guided, supervised, and supported children in developing essential language, social, and life skills, fostering confidence and independence. Alongside my childcare expertise, I bring a diverse professional background in customer relations and legal support, enabling me to communicate effectively with families, colleagues, and multidisciplinary teams. I have a proven ability to manage complex situations with empathy and professionalism, maintain strong relationships, and contribute to positive outcomes in high-pressure environments. I am known for being focused, energetic, and supportive, with a genuine passion for helping others. My experience in teaching, coaching, and mentoring, combined with a commitment to continuous improvement, allows me to create inclusive and responsive environments where children and adults’ developmental and emotional needs are understood and supported. I am now seeking to further develop my understanding of human behaviour through the study of psychology, building on my hands-on experience supporting children and adults’ developmental and emotional needs.

Overview

25
25
years of professional experience

Work history

Dental Receptionist (temporary)

D4 Dentist
Dublin, Leinster
2025.05 - 2026.02
  • Answering phone calls and responding to emails
  • Booking, rescheduling, and cancelling appointments
  • Diary management
  • Meeting and greeting new and existing patients
  • Stock control, including stock taking and ordering practice products
  • Delivering excellent customer service to new and existing patients
  • Cash flow management, including processing cash and credit card payments and end-of-day cashing up
  • Checking PRSI eligibility
  • Quoting for all VHI appointments
  • Processing PRSI claims
  • Processing VHI claims
  • Liaising with dental laboratories regarding crowns and orthodontic treatments (including Invisalign)
  • Receiving deliveries, labelling items, and distributing them to the appropriate surgical rooms
  • Contacting patients when Essix retainers are ready for collection

Receptionist/Front of House (maternity cover)

Ross Hegarty Hairdressing
2024.11 - 2025.04
  • Answering phones and emails.
  • Booking appointments, rescheduling and cancelling appointments.
  • Diary management.
  • Meeting and greeting new and existing customers.
  • Stock taking and ordering salon products weekly.
  • Responsible for delivering customer excellence to new and existing customers.
  • Cash flow management.
  • Temp cover

Meeting & Events Manager

Glenview Hotel & Leisure Club
2022.07 - 2024.03
  • Operate and maintain a computerised system (Opera) for responding, coordinating and tracking sales enquiries availability
  • Meeting with prospective clients for weddings, private and corporate functions
  • Ensure a professional response and follow up on all sales enquiries
  • Deliver sales excellence and achieve goals ahead of budgets and forecastings
  • Monitor and communicate event bookings, ensuring accuracy of billing information
  • Management of all customer feedback and ensuring a 5 star service is provided at all times
  • Recognise and maximise Revenue opportunities by upselling and offer enhancements to create outstanding events
  • Proactive - Reactive approach in all walks of the business cycle

Membership Relations Consultant Scotland & Ireland

David Lloyd Clubs
2019.01 - 2022.02
  • Responsible for delivering customer excellence for new and existing members
  • Monitor and communicate with all existing members and their membership accounts
  • Joining New Members and ensuring a top service is provided for their induction
  • Supporting the membership and sales team on a daily basis
  • Manage over 7000 members
  • Achieving challenging budgetary targets
  • Professional response to all new and existing member enquiries and feedback

Legal Support/ Reception Management/New Enquiries Agent

Coleman Legal Partners
2016.11 - 2018.09
  • Manage a practice of 30 solicitors, 15 secretaries
  • Scheduling/Cancelling with the courts for case dates and times with court office administrators
  • Manage appointments with existing clients/new clients
  • Manage medical records/cancellations with appropriate companies
  • First of from contact with New enquiries and the transferral to the correct fee earner with possible cases
  • Preparing the AML (Anti money Laundering) for all new clients

Montessori Teacher/ Assistant Manageress

Orohova Montessori and After Schools
2003.01 - 2015.01
  • Observed and evaluated student performance
  • Diploma & Fetac Level 6 Montessori Teaching
  • Occupational First Aid
  • Manual Handling
  • Responsible for monitoring the behaviour and activities of children
  • Efficiently prepared daily lessons and teaching materials and introduced children to appropriate montessori works
  • Maintained medical records & reports with parents on performance levels
  • Supervised, Guided, Developed, Coached and Taught young children on a daily basis Live & Exclusive &

Assistant Manageress

Present Danger Trocadero Centre London
2001.01 - 2003.01

Education

QQI level 6 - Childcare

Portobello Institute
Dublin
/2006 - /2007

Skills

  • A highly committed, focused, and enthusiastic individual who strives for quality and excellence in every undertaking
  • Sensitivity to cultural diversity and ability to interact effectively with people of all ages and diverse background
  • Able to manage multiple tasks according to required deadlines, and maintain composure under high stress conditions
  • Significant experience and passion for creating solutions to complex problems
  • Caring, Compassionate, friendly and understanding
  • Member Relations
  • Event Management
  • Process Driven
  • Legal Support Management
  • Budgeting & Sales
  • Enquiries Management
  • Communication Techniques
  • Teaching
  • Fetac Level 6 Montessori
  • Office Supply Acquisition
  • Child development knowledge
  • Report Generation
  • First Aid
  • Cashflow Management
  • Medication assistance
  • Exact
  • Empathy and compassion
  • Dentally
  • Leadership
  • Calm under pressure

Timeline

Dental Receptionist (temporary)

D4 Dentist
2025.05 - 2026.02

Receptionist/Front of House (maternity cover)

Ross Hegarty Hairdressing
2024.11 - 2025.04

Meeting & Events Manager

Glenview Hotel & Leisure Club
2022.07 - 2024.03

Membership Relations Consultant Scotland & Ireland

David Lloyd Clubs
2019.01 - 2022.02

Legal Support/ Reception Management/New Enquiries Agent

Coleman Legal Partners
2016.11 - 2018.09

Montessori Teacher/ Assistant Manageress

Orohova Montessori and After Schools
2003.01 - 2015.01

Assistant Manageress

Present Danger Trocadero Centre London
2001.01 - 2003.01

QQI level 6 - Childcare

Portobello Institute
/2006 - /2007
BRONWYN CROFTON