Bronagh Flynn
Summary
I have developed a career that combines social media, content writing, customer success, and project management. I expanded my skill set by completing a diploma in Content Writing for Marketing at University College Dublin, where I received a distinction. I have also recently completed a QQI-Certified Project Management Course. My proficiency spans technical tools such as WordPress, Microsoft Word, Outlook, PowerPoint, Excel, and Airtable. Adept at clear communication—both written and verbal—I navigate individual and team roles with ease, effectively managing high-volume caseloads. I am a confident problem solver, well-versed in risk and opportunity identification, change management, and crisis response. I lead decisively during disruptions or emergencies, ensuring operational continuity while maintaining a strong focus on customer experience. In my current role, I contribute to the development of long-term operational strategies aimed at enhancing passenger satisfaction, and streamlining airport operations. I help define short- and long-term goals for customer success, leveraging data-driven decision-making to drive continuous improvement. I have honed my presentation and technical writing skills to a proficient level, enabling me to extract relevant information through thoughtful questioning and attentive listening. Passionate about innovation, I bring strong leadership capabilities, and a strategic mindset to every challenge.
Overview
9
9
years of professional experience
Work History
Administration, Customer Success & Operations Management
Daa
04.2024 - Current
- Company Overview: DAA is responsible for the operation and management of Dublin Airport and other transport-related services.
- Manage a diverse range of administrative and customer success activities, focusing on operations surrounding Dublin Airport and the National Transport Authority's (NTA) regulations for taxi drivers.
- Provide high-level administrative support in managing operations for Dublin Airport, specifically overseeing the integration and management of taxi services in collaboration with the NTA.
- Serve as a primary point of contact between taxi operators, passengers, and other stakeholders, acting as a liaison to address concerns, implement changes, and ensure a smooth operational flow.
- Collaborate across multiple departments, including Car Parking, Airport Membership, and Travel Services, to ensure that customer satisfaction remains a top priority.
- Work in close partnership with diverse teams, including Marketing, IT, and Operations, to implement initiatives that enhance the customer experience.
- Lead the communication and implementation of key changes within the airport’s services, ensuring all customer-facing departments are aligned and prepared for new procedures.
- Handle escalated issues from customers, taxi drivers, and other businesses operating within the airport, resolving conflicts in a professional and efficient manner.
- Demonstrated leadership within a dynamic, cross-functional team environment, ensuring that all teams work cohesively towards common goals.
- Oversee various aspects of the airport’s customer service strategy, ensuring that all services operate in accordance with industry standards.
- Contribute to the development of long-term operational strategies for the airport’s customer success initiatives.
- Act decisively during disruptions or emergencies, ensuring that business operations continue smoothly.
- DAA is responsible for the operation and management of Dublin Airport and other transport-related services.
Campaign Manager
Centus
03.2021 - 02.2024
- Company Overview: Centus is a DTC / Influencer marketing agency specializing in YouTube, Instagram, and TikTok platforms.
- Worked at Centus, a DTC / Influencer marketing agency specializing in YouTube, Instagram, and TikTok platforms.
- My work determined a rapid career progression from Coordinator to Manager within a year; showcasing adaptability, quick learning, and effective leadership skills.
- Successfully navigated the dynamic landscape of influencer marketing, contributing to the growth and success of the team.
- Developed and led our TikTok department, which was a brand new role and new venture for the company.
- Developed a marketing strategy that would work on this platform for brands and presented it to clients.
- Account Manager for multiple clients, managing budgets according to client specifications.
- Providing detailed media plans, forecasting updates, ensuring transparent communication throughout the month.
- Proficiently managed the end-to-end process of securing deals, ensuring a seamless transition from confirmation to completion.
- Remote Team Management, fostering seamless collaboration and productivity across diverse time zones.
- Liaise with other account managers to plan future deliverables, discuss strategy for each brand, and constantly improve processes we have in place.
- Develop an in-depth understanding of what can help a campaign perform well for clients - combining creative ideas with performance data to help our clients see better results.
- Centus is a DTC / Influencer marketing agency specializing in YouTube, Instagram, and TikTok platforms.
Subject Matter Expert
Uber
Limerick
04.2018 - 03.2021
- Company Overview: Uber is a technology company that offers ride-hailing services and other transportation solutions.
- Initially started as a Customer Support Agent, progressing to the role of Safety Responder for critical safety incidents and on to a Subject Matter Expert for the London team.
- Ensured Uber's compliance with Transport for London's rules and regulations, handling a substantial caseload of safety incidents—up to 200 cases daily.
- Excelled in reviewing, auditing, and reporting safety complaints against Uber driver partners, meeting strict deadlines.
- Developed into a key liaison between the regulation team and Transport for London, contributing to the enhancement of safety protocols and adherence to regulatory standards.
- Reviewed and reported emergency situations and also dealing with highly sensitive incidents, from physical and sexual assaults to fatalities and possible terrorist threats.
- Created Police Reports both online and on over the phone.
- Listened methodically on the phone while also taking detailed notes to create safety reports, while additionally being a supportive ear to the reporter themselves and remaining customer focused.
- Utilized internal software to meticulously investigate safety incidents, extracting comprehensive details for internal review.
- Demonstrated adept stakeholder management skills by effectively communicating with various departments within Uber.
- Established clear lines of communication, ensuring a collaborative and cohesive approach to achieving organizational goals.
- Exemplified exceptional time management skills by consistently adhering to stringent deadlines while concurrently overseeing multiple projects.
- Uber is a technology company that offers ride-hailing services and other transportation solutions.
Content Writer
HelpMeSee
02.2017 - 12.2017
- Company Overview: HelpMeSee is a non-profit organization based in New York City focused on improving access to eye care.
- Gained a diverse skill set, including proficient copy editing, demonstrated through the meticulous review and enhancement of written material for various departments.
- Interviewing medical officers and arranging video interviews.
- Compiled and analyzed medical data and created various research reports.
- Authored compelling written content for the entire office, with a particular focus on the development and fundraising departments.
- Website Management - Maintaining and uploading content to the companies’ website ensuring the timely maintenance and uploading of content to the company's website.
- HelpMeSee is a non-profit organization based in New York City focused on improving access to eye care.
Education
QQI - Project Management
DCM
Online08-2025
Diploma - Content Writing for Marketing
University of College Dublin
Ireland01.2023
B.A. - Language, Literature & Film
University of Limerick
Ireland01.2016
Skills
- Project management
- Customer service
- Content creation
- Marketing strategy
- Team collaboration
- Data analysis
References
Available on request.
Timeline
Administration, Customer Success & Operations Management
Daa
04.2024 - Current
Campaign Manager
Centus
03.2021 - 02.2024
Subject Matter Expert
Uber
04.2018 - 03.2021
Content Writer
HelpMeSee
02.2017 - 12.2017
QQI - Project Management
DCM
Diploma - Content Writing for Marketing
University of College Dublin
B.A. - Language, Literature & Film
University of Limerick
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