Brittni Casady
Neosho
Summary
Knowledgeable, dedicated and highly organized client service professional with extensive experience in the advertising and marketing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Account Supervisor
The Futures Group
12.2021 - 02.2025
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
- Coordinated with creative teams to develop innovative advertising campaigns that exceeded client expectations.
- Tracked expenses with Workamajig and Excel spreadsheets and reported on client budgets.
- Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
- Examined details of every account project and requirement, communicating concerns regarding quality or logistical limitations of expected procedures.
- Developed strong client relationships, resulting in a higher rate of repeat business.
- Streamlined internal processes to improve overall efficiency and productivity within the team.
- Spearheaded initiatives aimed at improving internal workflows, leading to more efficient project completion timelines.
- Negotiated contracts with clients, securing favorable terms and conditions for both parties.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Oversaw financial management of accounts and budgeting for future estimates.
- Increased client satisfaction by consistently delivering high-quality account management services.
- Prepared and gave presentations to clients and other project stakeholders.
- Established trust with clients by maintaining open lines of communication and promptly addressing concerns or issues.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
Account Coordinator - Inside Sales - Remote
417 Magazine
04.2019 - 12.2021
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Develop and maintain trusting relationships with clients
- Utilize CRM system, phone calls and in-person appointments to communicate with clients and build relationships.
- Inside Sales Role: Work with primary Account Executive(s) to collaborate on revenue goals and client experiences. Generate leads, create proposals and assist with any questions.
- Maintain accurate record-keeping with proactive attention to client information updates.
Client Service Manager
417 Magazine
12.2017 - 03.2019
- Point person for client coordinator team supporting clients and account reps
- Develop and maintaining trusting relationships with clients by serving as their one point of contact for all advertising including events, contests, digital and promotions.
- Own client experience with a delicate balance of charisma and assertiveness while always making them feel appreciated.
- Utilize CRM system, phone calls and in-person appointments to communicate with clients and build relationships.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Advertising Design Director
417 Magazine
01.2016 - 12.2017
- Lead / coach designers to implement design change strategy.
- Responsible for improving and facilitating a well-balanced workload for the Advertising Design Department in a deadline-driven atmosphere while maintaining excellent quality and customer service.
- Customer Service: Established client relations and communication.
- Increased Advertising revenue by connecting directly to customers and increasing customers marketing pull through business.
- Initiated and helped build and establish new department within the company: Client Services
Production Manager
417 Magazine
01.2015 - 01.2016
- Lead all creative professionals within production department.
- Customer Service: Clients relations and communication.
- Expand Advertising revenue by connecting directly to customers and increasing customers marketing pull through business.
Creative Coordinator-Graphic Designer
417 Magazine
09.2012 - 01.2015
- Lead design efforts and manage front line customer satisfaction of advertising publications.
- Creative process, Time management, Organization, Customer service Client relations, Team work/collaboration.
Client Service - Customer Care
Grove Spa
05.2008 - 09.2012
Education
BFA - GRAPHIC DESIGN / PHOTOGRAPHY
Missouri State University
Springfield, MO2012
BFA - Photography
Missouri State University
Springfield, MO2012
Associate of Arts -
Missouri State University - West Plains
West Plains, MO05.2008
Skills
- Client Communications
- Organization
- Problem/Complaint resolution
- Training and Development
- Quality Management
- Goals and performance
- Project Management
- Account Management
- Provide Leadership
- Verbal And Written Communications
- Interpersonal Communications
- Quality Assurance
Timeline
Account Supervisor
The Futures Group
12.2021 - 02.2025
Account Coordinator - Inside Sales - Remote
417 Magazine
04.2019 - 12.2021
Client Service Manager
417 Magazine
12.2017 - 03.2019
Advertising Design Director
417 Magazine
01.2016 - 12.2017
Production Manager
417 Magazine
01.2015 - 01.2016
Creative Coordinator-Graphic Designer
417 Magazine
09.2012 - 01.2015
Client Service - Customer Care
Grove Spa
05.2008 - 09.2012
BFA - GRAPHIC DESIGN / PHOTOGRAPHY
Missouri State University
BFA - Photography
Missouri State University
Associate of Arts -
Missouri State University - West Plains
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