BRITTANY ROBINSON
San Antonio
Summary
Passionate and experienced healthcare professional with over 8 years working in a safe environment assisting patients, primary care physicians and medical staff. Seeking to provide exceptional care in a customer service position within the healthcare Industry.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Allied Solutions
08.2024 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Patient Support Services Representative
UT Health San Antonio
03.2021 - 09.2023
- Managed complaints, provide proper solutions and options; follow up to secure resolution
- Handled high amounts of incoming calls and evaluated customers' needs to deliver satisfaction
- Resolved customer concerns and maintained a positive attitude working well under pressure
- Provided support to pharmacy through enrollment updates, processing payments, releasing orders, updating patient demographics, written and oral communication to ensure completion of prescription orders
- Adapted communication style based on individual customer needs, resulting in higher levels of satisfaction across a diverse clientele.
Store Clerk
Dollar Tree
12.2017 - 06.2019
- Provided correct change for purchases to avoid customer confusion or disputes.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
Education
Certificate - Med Technician
Elite Med Academy
Florida08-2024
High School Diploma -
Westbrook High School
Beaumont05-2019
Skills
- Excellent communication skills
- Proficient in CRM systems
- Proficient in Microsoft Word
- Attention to detail
- Accuracy in data entry
- Record keeping
- Flexible to change
- Software troubleshooting
- Technological savvy
- HIPAA/PHI compliance
- Ability to thrive in a fast-paced environment
- Ability to multi-task
- Time management
- Identify insurance claims
- Medical claim inquiries
- Highly organized
- Account managemen
- Typing speed of 80 wpm
Timeline
Customer Service Representative
Allied Solutions
08.2024 - Current
Patient Support Services Representative
UT Health San Antonio
03.2021 - 09.2023
Store Clerk
Dollar Tree
12.2017 - 06.2019
Certificate - Med Technician
Elite Med Academy
High School Diploma -
Westbrook High School
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